Service Management Leader
hace 3 semanas
Logista is a leading proximity distributor in Southern Europe, serving over 200,000 points of sale across Spain, France, Italy, Portugal, Poland, and the Netherlands. We provide fast and efficient access to a wide range of convenience products, pharmaceuticals, electronic top-ups, books, documents, tobacco, and lottery tickets.
Our TeamWe have a team of over 7,000 direct employees and 15,000 collaborators, all dedicated to delivering exceptional service to our clients. Our professionals are highly qualified and focused on meeting the needs of our customers.
Your RoleThe IS Service Manager will lead the implementation of ITIL processes across the Group, ensuring that business expectations are met and value is demonstrated. This role will drive the transformation of customer service in the corporate IT department and lead the implementation of a new ITSM tool.
Main Functions:- Lead and drive the transformation of customer service in the corporate IT department
- Implement a new ITSM tool to support business growth
- Apply consistent methodologies for service management to ensure reliable service delivery across the Group
- Eliminate, simplify, standardize, and automate processes
- Document IT processes, policies, and procedures for the Group
- Develop close relationships with main customers, including business key users and country customer managers
- Understand business expectations and demonstrate the value of IT
- Prepare and analyze activity reports, including volumetry, SLA compliance, and KPIs
- Search for and apply the latest technologies for service management in the Group
- At least 10 years of experience in IT service management in an international environment
- Desirable experience in IT consulting, particularly in international projects
- University degree in business administration, information technology, engineering, or a related field
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Service Management Leader
hace 2 semanas
Madrid, Madrid, España Logista A tiempo completoLogista is seeking a highly skilled Service Management Leader to drive the transformation of our Customer Service in the corporate IT department. As a key member of our team, you will be responsible for leading the implementation of ITIL processes across the Group, ensuring that business expectations are met and value is demonstrated through IT.The ideal...
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Service Management Leader
hace 3 semanas
Madrid, Madrid, España Logista A tiempo completoAbout the RoleWe are seeking a highly skilled Service Management Leader to join our team at Logista. As a key member of our corporate IT department, you will be responsible for leading the implementation of ITIL processes across the Group to meet business expectations and demonstrate value.Main ResponsibilitiesLead and drive the transformation of the...
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Service Management Leader
hace 3 semanas
Madrid, Madrid, España Logista A tiempo completoAbout the RoleWe are seeking a highly skilled Service Management Leader to join our team at Logista. As a key member of our corporate IT department, you will be responsible for leading the implementation of ITIL processes across the Group to meet business expectations and demonstrate value.Main ResponsibilitiesLead and drive the transformation of the...
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