Service Management Leader
hace 3 semanas
We are seeking a highly skilled Service Management Leader to join our team at Logista. As a key member of our corporate IT department, you will be responsible for leading the implementation of ITIL processes across the Group to meet business expectations and demonstrate value.
Main Responsibilities- Lead and drive the transformation of the Customer Service in the corporate IT department
- Implement new ITSM tools to support business growth and service delivery
- Develop and maintain consistent methodologies for service management to ensure reliable service delivery across the Group
- Guide the development of close proximity to main customers, including business key users and country Customer Managers
- Prepare and analyze activity reports to ensure operational excellence and continuous improvement
- Search for and apply latest technologies for service management in the Group, such as Bot, self-service with voice support, AI, etc.
- At least 10 years of experience in IT Service Management in an international environment
- Desirable experience in IT Consulting (international projects)
- University degree in Business Administration, Information Technology, Engineering, or related discipline; equivalent experience acceptable
- English level B2/C1
Joining Logista means being part of a leading company in its sector, working with the best professionals and market specialists, and betting on technological innovation. We offer a dynamic and international work environment, continuous learning and growth opportunities, and a comprehensive benefits package, including professional stability, restaurant card, and work-life balance measures.
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Service Management Leader
hace 2 semanas
Madrid, Madrid, España Logista A tiempo completoLogista is seeking a highly skilled Service Management Leader to drive the transformation of our Customer Service in the corporate IT department. As a key member of our team, you will be responsible for leading the implementation of ITIL processes across the Group, ensuring that business expectations are met and value is demonstrated through IT.The ideal...
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Service Management Leader
hace 2 semanas
Madrid, Madrid, España Logista A tiempo completoLead ITIL Process ImplementationLogista is seeking a highly skilled Service Management Leader to drive the transformation of our Customer Service in the corporate IT department. As an ITIL Process Implementation Specialist, you will be responsible for leading the implementation of ITIL processes across the Group to meet business expectations and demonstrate...
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Service Management Leader
hace 3 semanas
Madrid, Madrid, España Logista A tiempo completoAbout LogistaLogista is a leading proximity distributor in Southern Europe, serving over 200,000 points of sale across Spain, France, Italy, Portugal, Poland, and the Netherlands. We provide fast and efficient access to a wide range of convenience products, pharmaceuticals, electronic top-ups, books, documents, tobacco, and lottery tickets.Our TeamWe have a...
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Service Management Leader
hace 3 semanas
Madrid, Madrid, España Logista A tiempo completoAbout LogistaLogista is a leading proximity distributor in Southern Europe, serving over 200,000 points of sale across Spain, France, Italy, Portugal, Poland, and the Netherlands. We provide fast and efficient access to a wide range of convenience products, pharmaceuticals, electronic top-ups, books, documents, tobacco, and lottery tickets.Our TeamWe have a...
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Customer Service Team Leader
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Customer Service Team Leader
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Service Management Project Leader
hace 4 semanas
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