Customer Engagement Solutions Specialist

hace 1 semana


Barcelona, Barcelona, España Konica Minolta, A tiempo completo

Job Overview

">

Konica Minolta, a global leader in data and technology-driven marketing, seeks a highly skilled Customer Engagement Solutions Specialist to join our team. As a key member of our Martech Engineering department, you will play a critical role in advancing our clients' digital marketing efforts.

">

About Us

">

We are Indicia Worldwide, a global marketing agency that combines creative, data, and technology talent with production and procurement expertise. Our mission is to help our clients deliver more engaging, cost-effective, and sustainable customer experiences. With a proven track record of success, we have established ourselves as a market leader in the digital eCRM space.

">

Your Role

">

As a Customer Engagement Solutions Specialist, your primary responsibility will be to support the development of our Customer Engagement Platform (CEP) practice. This involves leveraging industry best practices to deliver a consistent, reliable, and predictable service to our clients. You will contribute to the development of our CEP methodology and best practices for the use of Adobe Experience Cloud, Braze, Iterable, Salesforce CRM, and Moengage. Additionally, you will ensure alignment between client development plans and our wider partnership objectives.

">

You will also be responsible for staying up-to-date with new and emerging technologies that further our CEP offerings. This includes assessing the use of Customer Data Platforms (CDPs) and insight technologies such as Tealium, Treasure Data, Segment, and Amplitude.

">

Other key responsibilities include scoping, planning, estimation, and delivery of client CEP and CDP implementations and migrations. You will also support the wider Indicia team in pre-sales activity and knowledge differentiation, including presentations, whitepapers, and sales collateral.

">

Requirements

">

To succeed in this role, you will need demonstrable experience in mainstream Martech technology toolsets, such as Braze, Iterable, Tealium, Segment, Amplitude, Adobe, Salesforce, Unica, and Alterian. Proven experience in A/B testing and digital optimization is also essential. Knowledge of online analytics platforms, data protection and GDPR, and person identification techniques or technologies across offline and online channels is desirable.

">

You will also need professional experience within a high-velocity, high-turnaround Campaign Management environment. Demonstrable experience in delivering email campaigns specific to targeting and deliverability, including campaigns with multiple journeys and variations, is required. Clear evidence of driving efficiencies within processes through automation or similar methods is also necessary.

">

A strong understanding of deploying decisions into a digital environment, such as Web (onsite & paid media), Apps, or Social, is required. Evidence of supporting the end-to-end pre-sales process, including preparation of collateral, presentations, and estimation, is also essential.

">

What We Offer

">

We offer a competitive salary of €50,000 - €60,000 per annum, depending on experience. The role can be based remotely within Spain with occasional travel to our Madrid or Barcelona office, or on a hybrid basis from our Bristol office. We are an equal opportunities employer and welcome applications from candidates who share our values and commitment to excellence.



  • Barcelona, Barcelona, España Mystery Project A tiempo completo

    Customer Engagement SpecialistAt Mystery Project, we are seeking a highly skilled Customer Engagement Specialist to join our eBusiness team. As a key member of our team, you will be responsible for driving forward the digital services & solutions portfolio for the EMEA business unit.Key Responsibilities:Lead selected market projects, taking market...


  • Barcelona, Barcelona, España Lastminute Group A tiempo completo

    About the RoleJetcost, a leading metasearch website, is seeking a CRM and Social Media Specialist to join its Marketing team in Chiasso. As a key member of the team, you will be responsible for executing CRM and social marketing strategies to drive commercial objectives and retain customers.Key ResponsibilitiesDevelop and implement creative, cost-efficient...


  • Barcelona, Barcelona, España Npaw Spain A tiempo completo

    NPAW is a leading video intelligence company that helps online streaming services grow and thrive. As a Customer Solutions Specialist, you will play a pivotal role in enhancing customer experiences through our analytics platform.This position is integral to understanding customer needs within the sales process, supporting Sales Executives, and ensuring a...


  • Barcelona, Barcelona, España Lastminute Group A tiempo completo

    Job DescriptionLastminute Group is seeking a skilled Crm Specialist to join its Marketing team based in Chiasso. The ideal candidate will have a natural passion for communication, user engagement, and content creation, and be highly creative and aware of the power of communication to create engagement, drive results, and inspire people's behaviors.Key...


  • Barcelona, Barcelona, España Npaw A tiempo completo

    NPAW, the leading video intelligence company, is seeking a Customer Solutions Specialist to enhance customer experiences through our analytics platform.This role is integral to understanding customer needs within the sales process, supporting Sales Executives, and ensuring a seamless Proof of Concept (POC) process in collaboration with the Product Team.The...


  • Barcelona, Barcelona, España Engineeringuk A tiempo completo

    Job Title: Community Engagement SpecialistJob Summary:We are seeking a highly skilled Community Engagement Specialist to join our team at Engineeringuk. As a Community Engagement Specialist, you will be responsible for moderating our Seller Forums, providing effective channels for multi-directional engagement with Amazon Selling Partners, and fostering an...


  • Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completo

    The fashion industry's environmental footprint is a pressing concern, contributing 5-10% of global greenhouse gas emissions. Carbon management platforms are becoming increasingly popular, but most solutions lack the specificity needed for the fashion sector. Our platform, Carbonfact, addresses this gap by providing tailored insights on material impacts,...


  • Barcelona, Barcelona, España Ds Smith A tiempo completo

    About the RoleReporting to the Head of Customer Engagement South, the Customer Engagement Specialist will have responsibility to support the local market of DS Smith Packaging organization in the continuous improvement of the relationships with our customers, by creating positive experiences which can underpin long-lasting partnerships through our Model to...


  • Barcelona, Barcelona, España Lastminute Group A tiempo completo

    Lastminute Group is looking for a CRM and Social Media Specialist for its Marketing team based in Chiasso, Switzerland. The ideal candidate has a natural passion for communication, user engagement, and content creation, is highly creative and aware of the power of communication to create engagement, drive results, and inspire people's behaviors.About the...


  • Barcelona, Barcelona, España Teleperformance A tiempo completo

    TeleperformanceOverviewTeleperformance, a worldwide leader in customer experience management, seeks a Senior Customer Engagement Specialist to join our team. As a key member of our sales team, you will be responsible for engaging and acquiring new customers, promoting our services, and building lasting relationships.ResponsibilitiesEngage with potential...


  • Barcelona, Barcelona, España The Tropicfeel, S.L. A tiempo completo

    About TropicfeelTropicfeel is a company that inspires conscious exploring across our planet. Our mission is to change how we travel by giving modern-day travelers the inspiration and innovation they need to lead an authentic and purposeful lifestyle.Job DescriptionWe are looking for a CRM Specialist to lead the development and execution of Tropicfeel's CRM...


  • Barcelona, Barcelona, España Empresa reconocida A tiempo completo

    Job DescriptionThe Global Customer Engagement Director will lead our efforts in building and maintaining strong relationships with key clients, ensuring their continued success and satisfaction with our software solutions.


  • Barcelona, Barcelona, España SAP A tiempo completo

    About SAPSAP is a global leader in enterprise software and services, helping organizations run better by enabling them to connect their businesses and communities. We provide software solutions for managing business operations, including human resources, finance, supply chain management, and customer relationships.With over 400,000 customers worldwide, SAP...


  • Barcelona, Barcelona, España Sap A tiempo completo

    **About Us**We are SAP, a leading company that helps the world run better. Our culture is focused on enabling innovation by building breakthroughs together.Job SummaryWe are seeking an experienced Digital Solutions Engagement Manager to join our team. This role will be responsible for managing long-term relations between our customers and SAP, ensuring...


  • Barcelona, Barcelona, España Engineeringuk A tiempo completo

    About the Role:We are seeking a highly skilled Community Engagement Specialist to join our team at Engineeringuk. As a Community Engagement Specialist, you will play a critical role in shaping our community engagement efforts with Selling Partners in Amazon's Seller Forums and beyond.Key Responsibilities:Monitor forum answers and respond on behalf of Amazon...


  • Barcelona, Barcelona, España Infotree Global Solutions A tiempo completo

    Infotree Global Solutions is seeking a skilled Cybersecurity Solutions Specialist to join their fast-growing, international team. With a vision to create a safer and more secure world, this role offers an excellent opportunity for individuals passionate about making a difference in the cybersecurity industry.Key Responsibilities:Develop strategic plans to...


  • Barcelona, Barcelona, España Hr4All A tiempo completo

    OverviewHr4All is seeking an experienced Customer Engagement Strategist to join our team. As a Senior CRM Executive, you will play a crucial role in driving customer engagement and improving overall business performance.


  • Barcelona, Barcelona, España Engineeringuk A tiempo completo

    **About Us**The Selling Partner Experience (SPX) organization at Amazon works to deliver a delightful end-to-end experience that enables selling partners to grow and thrive in our WW stores. Our teams are builders, with direct responsibility for Seller Central, Seller Customer Service, Support, and Help experiences, as well as Listings experience. We are...


  • Barcelona, Barcelona, España SAP A tiempo completo

    Job DescriptionWe are seeking a highly skilled Cloud Solution Delivery Specialist to join our team at SAP Enterprise Cloud Services. As a key member of our Client Delivery Engagement Shared Services unit, you will play a critical role in helping our customers adopt the S/4H Private Cloud solution seamlessly and effectively.About the JobIn this exciting...


  • Barcelona, Barcelona, España Outreach Recruitment Agency A tiempo completo

    Company Overview:The Outreach Recruitment Agency is a forward-thinking agency specializing in recruitment solutions. We are seeking a skilled Customer Engagement Strategist to join our team.Salary and Benefits:We offer a competitive salary, with an estimated range of €55,000 - €70,000 per annum, depending on experience. Our hybrid working model allows...