Customer Engagement Solutions Specialist
hace 1 semana
Job Overview
">Konica Minolta, a global leader in data and technology-driven marketing, seeks a highly skilled Customer Engagement Solutions Specialist to join our team. As a key member of our Martech Engineering department, you will play a critical role in advancing our clients' digital marketing efforts.
">About Us
">We are Indicia Worldwide, a global marketing agency that combines creative, data, and technology talent with production and procurement expertise. Our mission is to help our clients deliver more engaging, cost-effective, and sustainable customer experiences. With a proven track record of success, we have established ourselves as a market leader in the digital eCRM space.
">Your Role
">As a Customer Engagement Solutions Specialist, your primary responsibility will be to support the development of our Customer Engagement Platform (CEP) practice. This involves leveraging industry best practices to deliver a consistent, reliable, and predictable service to our clients. You will contribute to the development of our CEP methodology and best practices for the use of Adobe Experience Cloud, Braze, Iterable, Salesforce CRM, and Moengage. Additionally, you will ensure alignment between client development plans and our wider partnership objectives.
">You will also be responsible for staying up-to-date with new and emerging technologies that further our CEP offerings. This includes assessing the use of Customer Data Platforms (CDPs) and insight technologies such as Tealium, Treasure Data, Segment, and Amplitude.
">Other key responsibilities include scoping, planning, estimation, and delivery of client CEP and CDP implementations and migrations. You will also support the wider Indicia team in pre-sales activity and knowledge differentiation, including presentations, whitepapers, and sales collateral.
">Requirements
">To succeed in this role, you will need demonstrable experience in mainstream Martech technology toolsets, such as Braze, Iterable, Tealium, Segment, Amplitude, Adobe, Salesforce, Unica, and Alterian. Proven experience in A/B testing and digital optimization is also essential. Knowledge of online analytics platforms, data protection and GDPR, and person identification techniques or technologies across offline and online channels is desirable.
">You will also need professional experience within a high-velocity, high-turnaround Campaign Management environment. Demonstrable experience in delivering email campaigns specific to targeting and deliverability, including campaigns with multiple journeys and variations, is required. Clear evidence of driving efficiencies within processes through automation or similar methods is also necessary.
">A strong understanding of deploying decisions into a digital environment, such as Web (onsite & paid media), Apps, or Social, is required. Evidence of supporting the end-to-end pre-sales process, including preparation of collateral, presentations, and estimation, is also essential.
">What We Offer
">We offer a competitive salary of €50,000 - €60,000 per annum, depending on experience. The role can be based remotely within Spain with occasional travel to our Madrid or Barcelona office, or on a hybrid basis from our Bristol office. We are an equal opportunities employer and welcome applications from candidates who share our values and commitment to excellence.
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