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Digital Customer Engagement Manager
hace 2 meses
We are seeking a highly skilled Cloud Solution Delivery Specialist to join our team at SAP Enterprise Cloud Services. As a key member of our Client Delivery Engagement Shared Services unit, you will play a critical role in helping our customers adopt the S/4H Private Cloud solution seamlessly and effectively.
About the JobIn this exciting opportunity, you will be responsible for driving sales to delivery handover and customer onboarding, covering all technical and project aspects such as IP ranges, Load Balancer setup requirements, VPN networks, and more. You will also handle support tickets, bridge customer queries and requirements from technical operations teams, and ensure periodic service reviews to track service quality across a range of customers.
Main Responsibilities- Drive sales to delivery handover and customer onboarding, covering technical and project aspects
- Handle support tickets, bridge customer queries and requirements
- Ensure periodic service reviews to track service quality
- Support customers on technical queries and requirements throughout their lifecycle
- Proactively monitor, handle, and resolve customer tickets with regular and transparent communication
To succeed in this role, you will need:
- Engineering graduate with 3+ years of work experience as a SAP technical consultant in a customer-facing/supporting role
- Strong knowledge of SAP Basis, SAP ERP modules, and tools like TSM, BODI application, DBs of HANA, ASE, Sybase, Oracle
- Strong hands-on experience with SAP Basis activities, technical support in Cloud environments, especially with hyperscalers, OS/DB migration, SAP release upgrades, and infrastructure updates for cloud customers
- Technical and application expertise for different cloud solutions (S/4HANA or another private cloud)
- Good understanding of infrastructure operations and processes, as well as escalation handling and procedures
As a Cloud Solution Delivery Specialist at SAP, you can expect a competitive salary package that includes:
An estimated salary of $120,000 - $180,000 per year, depending on location and experience
A highly collaborative and caring team environment with a strong focus on learning and development
Recognition for your individual contributions and a variety of benefit options to choose from
The opportunity to work with a purpose-driven and future-focused company that is committed to making a positive impact