Customer Service Specialist

hace 1 mes


Barcelona, Barcelona, España Webhelp A tiempo completo

About the Role
Are you looking for a new challenge in customer service?
We are seeking an experienced Customer Service Specialist to join our team, providing exceptional support to our clients across Poland.

About Us
We are a purpose-driven international community on a mission to create the world's leading social selling and distribution company by empowering the journey to total health and well-being.
We commercialize a wide-ranging portfolio of better-for-you healthy lifestyle solutions to improve the lives of our customers.

Main Responsibilities
- Provide response and resolution within SLA
- Escalate potential service issues initially with Mentor
- Follow all processes and procedures of the project
- Ensure contractual SLA is maintained
- Provide cover for other Agents in their absence
- Liaise with Supervisors/Mentors on specific projects where requested
- Understand and comply with administrative duties including holiday, sickness, and overtime
- Attend regular Team Meetings

Requirements
- You are a native-level speaker in Polish
- You are fluent in English
- Good disposition to work in a customer service environment
- Customer care skills - ability to listen to and understand the customers' needs
- Ability to take ownership of, and progress calls to resolution or escalate calls to resolution

Benefits
- Salary: €18,500 gross/year + up to €2,000 gross/year Bonus
- Permanent contract
- Ongoing training
- Diverse growth opportunities
- Rotative Shift: 39 hours/week from Monday - Friday 09:00 - 20:00
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)



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