Mcad Technical Support Specialist
hace 7 días
About the Role
We're seeking a skilled Technical Support Professional to join our global team, providing top-notch support to customers for our MCAD system, Creo Parametric. As a key member of our organization, you'll collaborate with colleagues worldwide to deliver exceptional technical support and services to clients.
Your Key Responsibilities
- Provide technical assistance to customers, investigating and resolving issues related to PTC's products.
- Utilize PTC's case management tool to log and track issues, ensuring effective communication with customers and the team.
- Create and publish knowledge articles to benefit PTC customers and employees, promoting reuse and best practices.
Your Skills and Qualifications
To succeed in this role, you'll need a strong ability to develop personalized customer service and communication skills. Experience in implementing or supporting Client-Server architecture or multi-tier applications is a must. Additionally, you should be able to solve analytical problems effectively and maintain precise investigation and documentation for issues and customer use cases. Bonus points for experience in Creo Parametric or other MCAD systems, as well as Mechanical Engineering, basic programming, computer networks, or operating systems.
About PTC
PTC is a leader in the Internet of Things technology, revolutionizing digital 3D design and Internet-based PLM since 1986 and 1998, respectively. As a global team of nearly 7,000, we strive to create opportunities for our team members to explore, learn, and grow while celebrating our diversity and the differences that make us successful. If you're passionate about driving innovation and contributing to our customers' digital transformation journeys, we encourage you to apply for this exciting opportunity.
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