Technical Support Specialist

hace 2 semanas


Barcelona, Barcelona, España Arena A tiempo completo

Transform Your Career with Arena

At Arena, we're revolutionizing digital transformation, and we need talented individuals like you to join our team. As a Technical Support Specialist - Creo Parametric, you'll be part of our global team providing world-class support to our customers for PTC's MCAD system Creo Parametric.

Your Role:
Deliver superior-quality support services to our customers and partners while working alongside a highly talented and collaborative global team. Provide technical assistance to customers, investigate thoroughly the issues reported for PTC's products, and address questions related to guidance and general best practices. Utilize PTC's case management tool to log issues and track associated status and related activities. Create and publish knowledge articles for PTC customers and employees to reuse. Find opportunities to develop your skills and participate in continuous training programs. Demonstrate a willingness to be proactive and take on new challenges independently.

Requirements:
A strong capacity and desire to develop personalized customer service and communication skills. Experience in implementing or supporting Client-Server architecture or multi-tier applications. Demonstrated ability to solve analytical problems while maintaining effective and precise investigation and documentation for issues and customer use cases. Bonus: Experience in Creo Parametric or other MCAD system (e.g. Catia, Solidworks, AutoCAD, etc.). Optional: Experience in Mechanical Engineering, basic programming, computer networks, or operating systems. With English and one of Italian, French, or German.



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