Mcad Technical Support Specialist
hace 4 semanas
Transform the Future of Innovation
We are seeking a highly skilled Technical Support Specialist to join our global team at PTC. As a key member of our support organization, you will play a critical role in delivering world-class technical support to our customers for our MCAD system, Creo Parametric.
Your Key Responsibilities:
- Provide technical assistance to customers, investigating and resolving issues related to PTC's products.
- Collaborate with support colleagues worldwide to ensure seamless support delivery.
- Work closely with services and account teams to meet sales and services goals.
- Develop and publish knowledge articles for PTC customers and employees.
- Participate in continuous training programs to enhance your skills and knowledge.
Requirements:
- Strong capacity to develop personalized customer service and communication skills.
- Experience in implementing or supporting Client-Server architecture or multi-tier applications.
- Demonstrated ability to solve analytical problems and maintain effective investigation and documentation.
- Bonus: Experience in Creo Parametric or other MCAD systems.
- Optional: Experience in Mechanical Engineering, basic programming, computer networks, or operating systems.
What We Offer:
- A competitive salary and total compensation package.
- Opportunities to gain an ownership stake in PTC and share in the company's successes.
- A benefits package that takes care of your health, wealth, and well-being.
About PTC:
PTC is a global leader in the Internet of Things (IoT) and Augmented Reality (AR) technology. We empower companies to improve operations, create better products, and empower people in all aspects of their business. Our team is passionate and committed to innovation, and we value our work-life balance.
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