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Technical Support Specialist

hace 1 mes

Barcelona, Barcelona, España Ptc A tiempo completo
About the Role

We are seeking a highly skilled Technical Support Specialist to join our global team. As a Technical Support Specialist, you will be responsible for providing exceptional technical assistance to our customers, resolving complex issues, and ensuring seamless support experiences.

Key Responsibilities:

  • Investigate and resolve technical issues related to PTC's MCAD systems, including Creo Parametric.
  • Provide expert-level technical support to customers via phone, email, and chat.
  • Collaborate with internal teams, including services and account teams, to ensure effective issue resolution.
  • Develop and maintain knowledge articles to support customers and employees.
  • Participate in continuous training programs to stay up-to-date with the latest technologies and best practices.

Requirements:

  • Strong technical skills and experience with MCAD systems, including Creo Parametric.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced, dynamic environment.
  • Fluency in English and one of Italian, French, or German.

What We Offer:

  • A competitive salary and total compensation package.
  • Opportunities for career growth and professional development.
  • A collaborative and innovative work environment.
  • A comprehensive benefits package, including health, wealth, and well-being benefits.

Why Join PTC?

At PTC, we value our employees and strive to create a work environment that is inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer a range of benefits and programs to support our employees' well-being.

Join our team and be part of a global organization that is shaping the future of innovation and technology.