Operations Director
hace 4 días
At Merlin Digital Partner, we are seeking a highly skilled and experienced Director of Operations to lead our global operations and drive business growth. As a key member of our team, you will be responsible for ensuring operational efficiency, leading teams, and optimizing processes to achieve business and financial objectives.
About the RoleWe are looking for a seasoned professional with a strong background in operations management, team leadership, and process optimization. Your mission will be to ensure global operational efficiency, leading teams and optimizing processes to ensure the achievement of business and financial objectives of the Kit Digital project, contributing to the company's growth.
Key Responsibilities- Global supervision of operations related to the Kit Digital, ensuring efficiency and compliance with operational and financial objectives.
- Coordination of various operational processes related to the Kit Digital: client acquisition, file processing, customer experience, solution quality, etc.
- Management of teams located in the Tenerife branch.
- Identify and lead improvement initiatives aimed at increasing operational efficiency.
- Monitor and improve the unit economics associated with the operation.
- Conduct reports and presentations to management.
- Degree in Computer Engineering or similar.
- Previous experience in supervising complex operations, with a focus on optimization and process improvement.
- Experience managing large teams (ideally between 50-70 people).
- Ability to hire, train, and develop talent, creating a productive and cohesive work environment.
- Capacity to plan, execute, and lead operational projects from design phase to implementation.
- Analytical skills to make data-driven decisions and a results-oriented approach.
- Knowledge of data tools, CRM, and project management software, such as Hubspot, Salesforce, PowerBI, ClickUp, Asana, Holded, among others.
- Familiarity with the Kit Digital or similar programs is a plus.
- Permanent contract.
- Negotiable salary based on experience (f+v).
- Bonus based on the achievement of your team's objectives.
- Offices in Santa Cruz de Tenerife.
- This position requires living on the island of Tenerife or relocating (with tax residency in Spain).
- Remote work: 2 days a week.
- Intensive hours every Friday of the year.
- Continuous training.
- Team-building activities.
We are a young and dynamic company in a phase of significant growth, with a fast-paced work rhythm, where you can create, grow, and develop professionally.
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