Director of Operations

hace 16 horas

Madrid, Madrid, España Expedia Partner Solutions A tiempo completo
Director of Operations

Expedia Partner Solutions is seeking a seasoned Director of Operations to lead our Private Label Solutions business. As a key member of our Sales Execution and Support team, you will drive operational excellence and contribute to the company's growth.

Key Responsibilities:
  • Own end-to-end workforce management, including forecasting, capacity planning, and project assignment.
  • Develop and execute the Operations roadmap, prioritizing initiatives and ensuring alignment with business strategy and goals.
  • Use data, stakeholder, and team feedback to identify opportunities for operational improvement.
  • Set expectations for operational performance and partner experience, defining Key Performance Indicators (KPIs) and Objective and Key Results (OKRs).
  • Enhance visibility and understanding of operational pipeline.
  • Lead highly transparent and effective partnerships with colleagues and stakeholders to influence prioritization and champion collaboration.
  • Assess and manage potential business continuity issues and risks, ensuring necessary policies and processes are up to date and actionable.
  • Continually assess new processes, products, services, and systems to ensure efficient operation and delivery of business goals.
  • Lead, coach, and develop the operations team.
Requirements:
  • Experience managing global operations teams for a large-scale enterprise business, preferably in the travel and/or technology space.
  • Excellent understanding of operational structures, processes, and tools essential to managing large operational projects.
  • Results-oriented and comfortable motivating teams to achieve ambitious targets and goals.
  • Salesforce proficiency is a must.
About Us:

Expedia Partner Solutions is a growing business within the Expedia for Business organization, providing industry-leading B2B Travel solutions. We thrive on cross-functional collaboration and making impactful contributions to our customers and partners.

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