Service Delivery Manager

hace 4 semanas


Boadilla del Monte, Madrid, España Pagonxt Getnet A tiempo completo

Job Summary

We are seeking an experienced Service Delivery Manager to join our team at Pagonxt Getnet. As a key member of our CSO team, you will be responsible for implementing our strategy across all services for a defined client.

Main Responsibilities

As a Service Delivery Manager, you will be responsible for:

  • Understanding the business service to be provided to our client, including its functional and technical aspects.
  • Capturing relevant events, such as SLAs delivery, incidents, changes, and service openings, to build and analyze periodic reports.
  • Acting as an escalation point between IT Ops, CSO, and the final client as required.
  • Managing collaboration with IT Ops, CSO Product, Platform, Engineering, Operations, and Governance areas.

Requirements

To be successful in this role, you will need:

  • At least 5 years of experience in service management, with a proven track record in relationship management, incident triage, impact assessment, tech team coordination, and escalation communications.
  • Excellent team player skills, with the ability to influence others with and without formal authority.
  • Strong analytical, communication, and presentation skills, with excellent English language proficiency.
  • A degree in Systems or Computing Engineering, Maths, Physics, Economics, Business Administration, or a similar field.

What We Offer

We offer a dynamic and collaborative work environment, with opportunities for professional growth and development. If you are a motivated and experienced service delivery professional, we encourage you to apply for this exciting opportunity.


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