Service Delivery Manager
hace 4 semanas
Job Summary
We are seeking an experienced Service Delivery Manager to join our team at Pagonxt Getnet. As a key member of our CSO team, you will be responsible for implementing our strategy across all services for a defined client.
Main Responsibilities
As a Service Delivery Manager, you will be responsible for:
- Understanding the business service to be provided to our client, including its functional and technical aspects.
- Capturing relevant events, such as SLAs delivery, incidents, changes, and service openings, to build and analyze periodic reports.
- Acting as an escalation point between IT Ops, CSO, and the final client as required.
- Managing collaboration with IT Ops, CSO Product, Platform, Engineering, Operations, and Governance areas.
Requirements
To be successful in this role, you will need:
- At least 5 years of experience in service management, with a proven track record in relationship management, incident triage, impact assessment, tech team coordination, and escalation communications.
- Excellent team player skills, with the ability to influence others with and without formal authority.
- Strong analytical, communication, and presentation skills, with excellent English language proficiency.
- A degree in Systems or Computing Engineering, Maths, Physics, Economics, Business Administration, or a similar field.
What We Offer
We offer a dynamic and collaborative work environment, with opportunities for professional growth and development. If you are a motivated and experienced service delivery professional, we encourage you to apply for this exciting opportunity.
-
Service Delivery Manager
hace 4 semanas
Boadilla del Monte, Madrid, España Pagonxt Getnet A tiempo completoService Manager RoleThe Service Manager will be a key actor in the implementation of our strategy across all services for a defined Client, managed by our CSO team.The role comprises three main activities:Introduction to Service:Understand the business service to be provided to our client, how this works functionally, what technical pieces it uses in our...
-
Gerente de Servicios de TI
hace 3 semanas
Boadilla del Monte, Madrid, España Experis A tiempo completoEn Experis, buscamos a un profesional con experiencia en Coordinación de servicios y proyectos CAU/SERVICIOS BANCA con experiencia en Banco Santander (H/M/X) para unir nuestro equipo de consultoría.Como Gerente de Servicios de TI, serás responsable de la coordinación con las Áreas del Cliente Receptor del Servicio (Operaciones, Nivel de Servicio, CAU,...
-
Gerente de Servicios de Operaciones
hace 4 semanas
Boadilla del Monte, Madrid, España Experis A tiempo completoBuscamos a un profesional con experiencia en Coordinación de servicios y proyectos CAU/SERVICIOS BANCA con experiencia en Banco Santander (H/M/X) para incorporar a nuestro departamento de proyectos de consultoría en Experis.La persona seleccionada será responsable de la coordinación con las Áreas del Cliente Receptor del Servicio (Operaciones, Nivel de...
-
Gerente de Servicios de TI
hace 4 semanas
Boadilla del Monte, Madrid, España Experis A tiempo completoExperis busca incorporar a su equipo de consultoría una persona con experiencia en coordinación de servicios y proyectos CAU/SERVICIOS BANCA con experiencia en Banco Santander. La persona seleccionada será responsable de coordinar con las Áreas del Cliente Receptor del Servicio para la identificación, priorización y gestión de todas las incidencias de...
-
Gerente de Servicios de Operaciones
hace 4 semanas
Boadilla del Monte, Madrid, España Experis A tiempo completoDescripción del PuestoExperis busca incorporar a su departamento de proyectos de consultoría a un profesional con experiencia en coordinación de servicios y proyectos CAU/SERVICIOS BANCA con experiencia en Banco Santander (H/M/X).ResponsabilidadesCoordinar con las Áreas del Cliente Receptor del Servicio (Operaciones, Nivel de Servicio, CAU, etc.) para la...
-
Senior Business Intelligence Developer
hace 3 semanas
Boadilla del Monte, Madrid, España Talan A tiempo completoJob DescriptionAs a Business Intelligence Developer at Talan, you will be part of a dynamic team responsible for designing and implementing information systems. Your mission will be to execute technical developments, evolve and maintain existing solutions, and support service incidents. You will also manage and execute changes across environments, adopting...
-
Gerente de Servicios de Operaciones
hace 4 semanas
Boadilla del Monte, Madrid, España Experis A tiempo completoDescripción del PuestoExperis busca incorporar a su equipo de consultoría a una persona con experiencia en Coordinación de servicios y proyectos CAU/SERVICIOS BANCA, con un enfoque en la atención al cliente y la resolución de incidencias.ResponsabilidadesCoordinar con las Áreas del Cliente Receptor del Servicio (Operaciones, Nivel de Servicio, CAU,...
-
Senior Business Intelligence Developer
hace 4 semanas
Boadilla del Monte, Madrid, España Talan A tiempo completoJob DescriptionTalan is an international advisory group on innovation and transformation through technology. We offer our customers a continuum of services to support their organization's transformation. As a Business Intelligence Developer, you will participate in the Business Intelligence team and contribute to the technical execution of developments...
-
Strategic Business Intelligence Expert
hace 4 días
Boadilla del Monte, Madrid, España Talan A tiempo completoTransformative Business Intelligence Opportunities at TalanTalan is a leading international advisory group on innovation and technology, with 5000 employees and a turnover of 600M€. We empower our clients to achieve transformative success through our continuum of services.About the RoleWe are seeking an experienced Business Intelligence Developer to join...
-
Gerente de Servicios de Operaciones
hace 4 semanas
Boadilla del Monte, Madrid, España Experis A tiempo completoDescripción del PuestoExperis busca incorporar a su equipo de consultoría a una persona con experiencia en Coordinación de servicios y proyectos CAU/SERVICIOS BANCA con experiencia en Banco Santander.ResponsabilidadesCoordinar con las Áreas del Cliente Receptor del Servicio (Operaciones, Nivel de Servicio, CAU, etc.) para la identificación,...
-
Gerente de Servicios de IT
hace 4 semanas
Boadilla del Monte, Madrid, España Experis A tiempo completoEn Experis, buscamos a un profesional con experiencia en Coordinación de servicios y proyectos CAU/SERVICIOS BANCA con experiencia en Banco Santander (H/M/X) para unirse a nuestro equipo de consultoría.Como Gerente de Servicios de IT, serás responsable de la coordinación con las Áreas del Cliente Receptor del Servicio (Operaciones, Nivel de Servicio,...
-
Gerente de Servicios de TI
hace 4 semanas
Boadilla del Monte, Madrid, España Experis A tiempo completoExperis busca un profesional con experiencia en Coordinación de servicios y proyectos CAU/SERVICIOS BANCA con experiencia en Banco Santander para unirse a nuestro equipo de consultoría.ResponsabilidadesCoordinar con las Áreas del Cliente Receptor del Servicio (Operaciones, Nivel de Servicio, CAU, etc.) para la identificación, priorización y gestión de...
-
Gerente de Servicios de TI
hace 4 semanas
Boadilla del Monte, Madrid, España Experis A tiempo completoExperis busca incorporar a su equipo de consultoría a una persona con experiencia en Coordinación e servicios y proyectos CAU/SERVVICIOS BANCA con experiencia en Banco Santander (H/M/X).Las funciones del puesto incluyen:Coordinación con las Áreas del Cliente Receptor del Servicio (Operaciones, Nível de Servicio, CAU, etc.) para la identificación,...
-
Amazon Warehouse Worker
hace 4 semanas
Serranillos del Valle, Madrid, España Amazon Workforce Staffing A tiempo completoAbout the JobAt Amazon, we understand that work is not just about the job title. That's why we have job opportunities available in our warehouses that could be a great fit for you. LocationMAD6Av. Logística, 13, 45200 Illescas, Toledo, SpainJob DetailsContract types: VariousShifts: Day or night shifts, full-time or part-timeAvailability: Shifts may...
-
Associate Director, Cost Optimization Leader
hace 4 semanas
San Agustín del Guadalix, Madrid, España Bd A tiempo completoJob OverviewThe Associate Director, Cost Optimization Leader is a critical member of the IS/CC Platform team, reporting to the Sr Director, ISC CTW Cost Improvement. This role will work closely with the platform Integrator and peers in Procurement, BD Excellence, Supply Chain, Quality, Regulatory, R&D, Finance, HR, Med Affairs, Marketing, and commercial...
-
Service & Delivery Management Position
hace 6 meses
Boadilla del Monte, España Santander A tiempo completoService & Delivery Management PositionCountry: Spain As a GBO-BOX Service and Delivery Management, you will be a part of Tier Support squad in SCIB area providing service on a daily basis to the different BackOffice teams/branches withing GBO Tier, mainly for Derivatives business, FX, Money Market and Exchange Traded Derivatives, working in all activities...
-
Service & Delivery Management Position
hace 5 meses
Boadilla del Monte, España Santander A tiempo completoService & Delivery Management Position Country: Spain As a GBO-BOX Service and Delivery Management, you will be a part of Tier 1 Support squad in SCIB area providing service on a daily basis to the different BackOffice teams/branches withing GBO Tier1, mainly for Derivatives business, FX, Money Market and Exchange Traded Derivatives, working in all...
-
Service Manager
hace 5 meses
Boadilla del Monte, España PagoNxt Getnet A tiempo completo**THE ROLE** As a **Service Manager, **your main responsibilities will be: - Be a key actor in the implementation of our strategy across all services for a defined Client, managed by our CSO team. This comprises of three main activities: o Introduction to Service: understand the business service to be provided to our client, how this works functionally,...
-
Wmi Change Manager
hace 5 meses
Boadilla del Monte, España Santander A tiempo completoWMI Change Manager & Continuous Delivery Lead - SDS Wealth Management Country: Spain **Hello! Welcome to the place responsible for developing the technology that improves the lives of 160 million customers around the world!** This job offer is an opportunity not only to join a great company but also to collaborate in projects that have a real impact on...
-
Identity Delivery Manager
hace 5 meses
Boadilla del Monte, España Santander A tiempo completoIdentity Delivery Manager - Santander Digital Services Country: Spain **SANTANDER DIGITAL SERVICES is looking for a IDENTITY DELIVERY MANAGER, based in our Boadilla del Monte (Madrid) office.** **WHY YOU SHOULD CONSIDER THIS OPPORTUNITY** **Santander Digital Services (SDS) **is the team of technology and operations at Santander. We are convinced of the...
-
Contact Center Service Manager
hace 5 meses
Boadilla del Monte, España Santander A tiempo completo.Contact Center Service Manager - Assisted Channels (Openbank)Country : SpainProject Associate Expert IIZinia is the new checkout lending platform of the Santander Group. Zinia makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe using technology...
-
Contact Center Service Manager
hace 1 mes
Boadilla del Monte, España Santander A tiempo completoContact Center Service Manager - Assisted Channels (Openbank)Country: Spain Project Associate Expert II Zinia is the new checkout lending platform of the Santander Group. Zinia makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe using technology...
-
Contact Center Service Manager
hace 2 meses
Boadilla del Monte, España Santander A tiempo completoContact Center Service Manager - Assisted Channels (Openbank)Country: SpainProject Associate Expert II Zinia is the new checkout lending platform of the Santander Group. Zinia makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe using technology...
-
Contact Center Service Manager
hace 2 meses
Boadilla del Monte, España Santander A tiempo completoContact Center Service Manager - Assisted Channels (Openbank) Country: Spain Project Associate Expert II Zinia is the new checkout lending platform of the Santander Group.Zinia makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe using technology...
-
Contact Center Service Manager
hace 5 meses
Boadilla del Monte, España Santander A tiempo completoContact Center Service Manager - Assisted Channels (Openbank)Country : SpainProject Associate Expert IIZinia is the new checkout lending platform of the Santander Group. Zinia makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe using technology...
-
Eut Service Manager
hace 5 meses
Boadilla del Monte, España Santander A tiempo completoEUT Service Manager - Santander Digital Services Country: Spain **WHAT YOU WILL BE DOING** **SANTANDER DIGITAL SERVICES está buscando un/a **EUT Service Manager **para nuestras oficinas en **Boadilla del Monte **.** **POR QUÉ DEBERÍAS CONSIDERAR ESTA OPORTUNIDAD** En **Santander Digital Services (SDS), **el brazo de tecnología y operaciones de...
-
Delivery Operations Jr. Analyst
hace 6 meses
Boadilla del Monte, España Santander A tiempo completoDelivery Operations Jr. Analyst Country: Spain **WHAT YOU WILL BE DOING** **Santander Universities is looking for a Delivery Operations Jr. Analyst, based in our Boadilla del Monte office.** **WHY YOU SHOULD CONSIDER THIS OPPORTUNITY** **Santander Universities** At the Bank we are firmly committed to advancing a more inclusive, equitable and...
-
Contact Center Service Manager
hace 6 meses
Boadilla del Monte, España Santander A tiempo completoContact Center Service Manager - Assisted Channels (Openbank)Country: Spain Project Associate Expert II Zinia is the new checkout lending platform of the Santander Group. Zinia makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe using technology...
-
Contact Center Service Manager
hace 3 meses
Boadilla del Monte, España Santander A tiempo completoContact Center Service Manager - Assisted Channels (Openbank)Country: SpainProject Associate Expert IIZinia is the new checkout lending platform of the Santander Group. Zinia makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe using technology...
-
Eut Service Manager
hace 4 meses
Boadilla del Monte, España Santander A tiempo completoEUT Service Manager - Santander Digital ServicesCountry: Spain**WHAT YOU WILL BE DOING****SANTANDER DIGITAL SERVICES está buscando un/a **EUT Service Manager **para nuestras oficinas en **Boadilla del Monte **.****POR QUÉ DEBERÍAS CONSIDERAR ESTA OPORTUNIDAD**En **Santander Digital Services (SDS), **el brazo de tecnología y operaciones de Santander,...
-
I Sds Service
hace 4 meses
Boadilla del Monte, España Santander A tiempo completoI_SDS_Service & Delivery Management Analyst IIICountry: Spain**WHAT YOU WILL BE DOING**Como Experto Funcional y Técnico en aplicaciones IT relacionadas con Centro autorizador de tarjetas PAS, PCAS (Autorizaciones), MINIPAS (BIZUM), CONEXIÓN 89 (CAJEROS), SANTANDER CASH (CAJEROS), tu objetivo será Liderar la actividad de resolución dentro mantenimiento de...
-
Service Sales Manager
hace 5 meses
Madrigalejo del Monte, Burgos provincia, España ABB A tiempo completo**Service Sales Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
-
Insurance Delivery Manager
hace 3 meses
Sant Cugat del Vallès, España GFT Technologies SE A tiempo completoGFT is a digital transformation pioneer that develops sustainable solutions based on new technologies including artificial intelligence and blockchain/DLT. GFT experts create and implement scalable software applications that make access to innovative business models safe and easy. We are looking for an enthusiastic and...
-
IT Service Manager Operaciones
hace 5 meses
Boadilla del Monte, España Experis A tiempo completoExperis, somos una compañía especializada en servicios profesionales y gestión de proyectos IT asociados a nuestras 3 prácticas**:Business Transformation, Cloud & Infrastructure y Enterprise Applications.** En la actualidad combinamos nuestras soluciones tecnológicas con las habilidades más demandadas del mercado. Además, proporcionamos formación...
-
Product Manager Marketing Automation
hace 5 meses
Boadilla del Monte, España Santander A tiempo completoProduct Manager Marketing Automation & CRM Solutions Country: Spain **PAGONXT MERCHANT SOLUTIONS (PNMS) is looking for a Product Manager for Marketing Automation & CRM Solutions, within the Product Team, based in XX** PagoNxt has the aim to consolidate payment businesses around the world through a differential value proposal in a business with great...