Delivery Operations Jr. Analyst

hace 2 semanas

Boadilla del Monte, España Santander A tiempo completo

Delivery Operations Jr. Analyst

Country: Spain

**WHAT YOU WILL BE DOING**

**Santander Universities is looking for a Delivery Operations Jr. Analyst, based in our Boadilla del Monte office.**

**WHY YOU SHOULD CONSIDER THIS OPPORTUNITY**

**Santander Universities**

At the Bank we are firmly committed to advancing a more inclusive, equitable and sustainable society, and for over 25 years we have been working to support education, employment and entrepreneurship through Santander Universities, a unique initiative that sets us apart from other financial institutions in the world. We work with approximately 1,000 universities in 11 countries, have supported more than 790,000 students, professionals, entrepreneurs, and SMEs and have invested over EUR 2,100 million. We are deeply committed to training students and professionals, enabling their access to higher education, and improving their employability and equal opportunities. We also support emerging entrepreneurial projects by providing them access to the resources they need to grow.

Santander is proud of being an organization where there are equal opportunities regardless of gender identity, culture and disability. Our mission is to contribute to help more people and business prosper. We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

**WHAT YOU WILL BE DOING**

A customer service profile is required for the Santander Scholarships and Santander X platforms. You will need analytical skills to identify efficiencies in support, as well as proactive and reactive skills when managing incidents.

The main tasks will be the following:

- Identification of customer service flow needs and opportunities for improvement.
- Analysis of customer service metrics.
- Coordination and collaboration with the team in charge of answering queries.
- Resolving queries and bridging between the support team and the product team.
- Proactivity to be able to prevent situations that generate high support volumes.
- Help to users managing the platforms (universities and other Santander Universities employees) with doubts and incidents.
- Support to the communication and marketing team with queries received through social networks.

EXPERIENCE
- Between 1 - 3 years of experience (including internship).

EDUCATION
- Degree in Business Administration, Communications, Marketingor similars.

SKILLS & KNOWLEDGE
- Excel, Word mandatory.
- English B2, intermediate level.
- Organised and communicative person
- Proactive and decisive

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