Front Office Reception Ambassador

hace 3 semanas


Madrid, Madrid, España Accor Hotels A tiempo completo

Our Commitment to Exceptional Guest Service:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why Work for Accor?

We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Job Responsibilities:

You will be the face of the hotel, the key point of contact for guests and who delivers an exceptional level of flawless service.

Engage with our guests on check in, check out and during their stay through reception and concierge duties.

Handle guest concerns efficiently to guarantee memorable moments for our guests.

Provide exceptional service and product knowledge to proactively upsell hotel products and services.

Assisting with reservations booking requests or enquiries via phone or email and ensuring guest details are accurately recorded in the PMS system.

Taking and directing all incoming calls.

Sharing information about the hotel and the local area with our guests.

Assisting guests with luggage.

Maintaining the presentation of the front desk and hotel lobby.

Requirements:

Previous experience in a hotel or customer service environment.

Excellent written and verbal communication skills.

Exceptional customer service skills and an unwavering positive attitude.

The ability to successfully provide a high level of customer satisfaction.

Professional presentation essential.

Availability to work a variety of shifts on a part-time basis, including weekends and public holidays.



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