Customer Experience Champion
hace 6 días
TTEC is a global leader in customer experience technology and services, dedicated to making customers happy. With over 40 years of experience, we help companies build engaged, pleased, and profitable customer experiences powered by our unique combination of humanity and technology.
Join Our TeamWe are seeking an experienced Sales Representative with fluency in both English and Lithuanian language at an advanced C1 level to join our team as a Customer Experience Champion. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences, growing your book of business, and contributing to the overall success of the team.
Key Responsibilities- Service and upsell client products to existing customers, identifying and capitalizing on all other sale opportunities for products that may pair well with their current products and future needs.
- Develop new business opportunities, establish and nurture customer relationships, and ensure retention through consultative selling and negotiation techniques.
- Engage customers in a consultative manner to develop value propositions that cater to their needs, with the goal of increasing volume for existing clients and acquiring volume for new customers.
- Respond to incoming calls/emails and ensure the delivery of outstanding customer experience, identifying customer's shipping profile to secure their business or alternatively, refer the lead to the appropriate channel.
- Fluency in both English and Lithuanian language at an advanced C1 level.
- Excellent communication and interpersonal skills.
- Demonstrated proficiency in sales negotiation and closing techniques.
- A well-rounded approach that includes cold calling, relationship building, sales process, and appointment setting.
- Goal-oriented with a strong focus on achieving targets and contributing to business growth.
- Competence in using Microsoft Office and CRM software.
- A work schedule of Monday to Friday.
- Excellent sales, product, and systems training provided with ongoing sales coaching.
- Knowledgeable, encouraging, supporting, and present leadership.
- Career-growth and lots of learning opportunities for aspiring minds.
- An inclusive culture and community-minded organization where giving back is encouraged.
- A global team of curious lifelong learners guided by our company values and excellent sales, product, and systems training and continuous individualized coaching.
- All the competitive compensation, performance-based bonus opportunities, and benefits you'd expect and maybe a few that might pleasantly surprise you.
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