Customer Experience Champion for Cross-Border Payments
hace 6 días
We are seeking a highly skilled Customer Care Manager to join our Transfer team at Qonto. As a key member of our Payment Services department, you will play a vital role in delivering exceptional service and maintaining our high customer satisfaction rate.
Key Responsibilities- Handle complex customer inquiries related to transfers and direct debits (SWIFT, SEPA, and instant) and direct debit issues via email, chat, and phone.
- Investigate and resolve payment issues, collaborating with various internal teams.
- Maintain a high customer satisfaction rate while managing approximately 10 tickets per day on our ticketing tool, Zendesk.
- Participate in team meetings to review KPIs, analyze cases, and imagine new proposals to solve identified problems or to improve customer experience.
- Support and educate frontline agents to enhance overall service quality.
- 1-3 years in customer service, banking or financial services is a plus.
- Customer-centric: You show empathy and adapt your speech according to your customers' needs.
- Skilled in communication: Excellent written and verbal skills in both French and English.
- A supportive team of 5 members within the larger Payment Services department, balancing the workload between the Paris and Barcelona offices.
- A stimulating international environment with Qontoers from more than 75 nationalities.
- New ways of working and continuous improvement methods to enhance customer satisfaction and internal processes.
- A competitive salary of €55,000 - €65,000 per year, depending on experience.
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German Sales Representative for Cross-Border Expansion
hace 1 semana
Barcelona, Barcelona, España Cross Border Talents A tiempo completoJob SummaryWe are seeking a highly motivated and results-driven German Sales Representative to join our team at Cross Border Talents. As a key member of our sales team, you will be responsible for driving revenue growth by identifying and pursuing new business opportunities in Germany.ResponsibilitiesCross-Border Business Development: Identify and pursue new...
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Barcelona, Barcelona, España Cross Border Talents A tiempo completoAt Cross Border Talents, we are looking for a skilled German speaking Customer Service Representative to join our team in beautiful Barcelona. This is an exciting opportunity to work with customers from Germany and provide exceptional support through various communication channels.About the RoleThis full-time position involves responding to customer...
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Dutch Language Sales Specialist for Cross-Border Business
hace 2 semanas
Barcelona, Barcelona, España Cross Border Talents A tiempo completoJob SummaryWe are seeking a Dutch Language Sales Specialist to join our team in Barcelona, Spain. This is an exciting opportunity for a sales-driven individual with a talent for building strong client relationships.About the RoleThe ideal candidate will have a C2-level proficiency in Dutch (oral and written) and English. They will also possess 1+ year of...
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Barcelona, Barcelona, España Cross Border Talents A tiempo completoJob Overview: We are seeking a dedicated Dutch-speaking Customer Support Representative to join our team in Barcelona at Cross Border Talents. If you have a passion for helping customers and thrive in a fast-paced environment, this role might be perfect for you.">About the Job: As a Customer Support Representative, you will manage incoming customer inquiries...
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Barcelona, Barcelona, España Cross Border Talents A tiempo completo**About the Role**We are seeking a skilled sales professional to join our team at Cross Border Talents. As an Inside Sales Representative, you will play a crucial role in driving business growth and profitability.**Job Description**Sales Objectives:Provide exceptional customer service and support to clients and partners.Create a positive business environment...
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Digital Marketing Specialist for Cross Border Talents
hace 2 semanas
Barcelona, Barcelona, España Cross Border Talents A tiempo completoAbout the Role">As a Digital Marketing Specialist at Cross Border Talents, you will play a key role in driving the success of our clients by leveraging your expertise in digital marketing. We are seeking an experienced professional to join our team in Barcelona and contribute to the development of innovative digital advertising strategies.Key...
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German Business Developer for Cross Border Opportunities
hace 2 semanas
Barcelona, Barcelona, España Cross Border Talents A tiempo completoJob Title: German Business Developer for Cross Border OpportunitiesLocation: Barcelona (Hybrid)Job Type: Full-timeJob OverviewThe role of a German Business Developer at Cross Border Talents is to identify new business opportunities in the German market and develop strategies to engage them.We are looking for a highly motivated and experienced professional...
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Sales Professional for Cross Border Markets
hace 2 semanas
Barcelona, Barcelona, España Cross Border Talents A tiempo completoAre you passionate about sales and looking to build a successful career in an international setting? We have an exciting opportunity waiting for you in the vibrant city of Barcelona. As a Sales Representative, you will play a key role in our cross border sales team, connecting with customers and expanding our market reach. With some sales experience or eager...
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Digital Marketing Strategist for Cross Border Expansion
hace 2 semanas
Barcelona, Barcelona, España Cross Border Talents A tiempo completoAbout Us:At Cross Border Talents, we are committed to connecting talented individuals with exciting opportunities across borders. Our mission is to empower professionals to thrive in a fast-paced, innovative environment.Role Summary:We are seeking a highly skilled Digital Marketing Strategist to join our team. As a key member of our marketing department, you...
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Digital Marketing Consultant for Cross Border Expansion
hace 2 semanas
Barcelona, Barcelona, España Cross Border Talents A tiempo completoAbout the RoleWe are seeking a highly skilled Digital Marketing Consultant to join our team in Barcelona. As a key member of our sales team, you will be responsible for identifying and applying effective advertising solutions for Danish companies and our Digital Marketing & Online Advertising Agency Partners.Job SummaryYour primary goal will be to work...
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Barcelona, Barcelona, España Qonto A tiempo completoAt Qonto, our mission is to make day-to-day banking easier for SMEs and freelancers by providing an online business account that combines invoicing, bookkeeping, and spend management tools. This innovative product, combined with highly reactive 24/7 customer support and clear pricing, has made us the leader in our market.About Our JourneyWe were founded by...
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Cross-Border Marketing Expert
hace 1 semana
Barcelona, Barcelona, España Cross Border Talents A tiempo completoAbout the RoleCross Border Talents is a leader in technology solutions, driving business success through innovative digital marketing strategies. We are seeking a highly skilled German-Speaking Marketing Consultant to join our team in Barcelona.Main ResponsibilitiesCampaign Strategy and Planning: Develop customized marketing strategies and plans utilizing...
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Barcelona, Barcelona, España Cross Border Talents A tiempo completoOverviewWe are a global recruitment agency specializing in cross-border talent placement, and we are looking for an experienced sales professional to join our team. Our ideal candidate will have a passion for sales and a drive to succeed in a fast-paced environment.Job DescriptionThe German Speaking Sales Representative will be responsible for proactively...
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Cross-Border Digital Consultant
hace 2 semanas
Barcelona, Barcelona, España Cross Border Talents A tiempo completoWe are seeking a highly skilled Cross-Border Digital Consultant to join our team in Barcelona. As a key member of our team, you will be responsible for developing and implementing effective digital advertising strategies for European businesses.The ideal candidate will have a degree in marketing or a related field, with fluency in German and English. You...
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Customer Service Representative for International Travel
hace 2 semanas
Barcelona, Barcelona, España Cross Border Talents A tiempo completoJob Title:Customer Service Representative for International TravelAbout Us:Cross Border Talents is a dynamic company that connects international travelers with accommodation suppliers worldwide. We are looking for a partner BPO company to expand our team in the travel industry and offer a multicultural and vibrant work environment.Job Summary:We are seeking...
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Cross Border Talents PPC Consultant
hace 2 semanas
Barcelona, Barcelona, España Cross Border Talents A tiempo completoOverview:Cross Border Talents is seeking a skilled Google Ads Sales Expert to join our team. As a Digital Marketing Consultant, you will work with Danish companies and Digital Marketing & Online Advertising Agency Partners to identify and apply the most effective advertising solutions.Key Responsibilities:Develop and implement creative strategies to enhance...
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Digital Marketing Strategist
hace 2 semanas
Barcelona, Barcelona, España Cross Border Talents A tiempo completoWe are seeking a seasoned Digital Marketing Strategist to join our team at Cross Border Talents in Barcelona. As a key member of our marketing department, you will be responsible for developing and executing successful online advertising strategies that drive business growth.About UsAt Cross Border Talents, we are passionate about connecting talented...
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Customer Experience Champion
hace 1 semana
Barcelona, Barcelona, España Ttec A tiempo completoJob Summary: As a Customer Experience Champion, you will be responsible for delivering exceptional customer experiences while driving sales growth and revenue generation. We are seeking a highly motivated and skilled sales professional to join our team in Sofia, Bulgaria.About Us: TTEC is an award-winning employment experience and company culture that...
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Customer Experience Champion
hace 2 semanas
Barcelona, Barcelona, España Ttec A tiempo completoAbout the RoleWe are seeking a highly motivated Customer Experience Champion to join our team in Sofia, Bulgaria. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences while working closely with clients to understand their needs and preferences.Key Responsibilities:Work effectively to service and upsell...
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Barcelona, Barcelona, España Cross Border Talents A tiempo completoUnleash Your Digital Marketing PotentialWe are seeking a talented Digital Marketing Strategist to join our team at Cross Border Talents in the vibrant city of Barcelona. As a key member of our team, you will have the opportunity to work on exciting digital marketing projects and contribute to the growth of our business.This is a full-time position that...