Dutch Language Customer Service Expert for Cross Border Talents

hace 6 días


Barcelona, Barcelona, España Cross Border Talents A tiempo completo

Job Overview: We are seeking a dedicated Dutch-speaking Customer Support Representative to join our team in Barcelona at Cross Border Talents. If you have a passion for helping customers and thrive in a fast-paced environment, this role might be perfect for you.

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About the Job: As a Customer Support Representative, you will manage incoming customer inquiries through various channels, addressing user needs efficiently. You will document call details, stay informed about our services and products, and escalate potential service issues when necessary. You will also provide coverage for other agents during their absence and collaborate with the team on specific projects.

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Key Responsibilities:

  1. Manage Incoming Inquiries: Handle customer inquiries via phone, email, chat, and automated alerts, addressing user needs promptly and efficiently.
  2. Document Call Details: Document call details in our call management system, ensuring timely responses and resolutions within agreed SLAs.
  3. Stay Informed: Stay updated on our services and products, especially those tailored to individual customer applications.
  4. Escalate Potential Issues: Escalate any potential service issues to senior team members as needed.
  5. Coverage and Collaboration: Provide coverage for other agents during their absence and collaborate with the team on specific projects.
  6. Administrative Responsibilities: Handle administrative tasks, including managing holiday, sickness, and overtime records.
  7. Meetings and Additional Tasks: Participate in regular team meetings and complete additional tasks assigned by management to ensure service performance and customer satisfaction.

Requirements:

  • Dutch Language Skills: C2/ fluent in Dutch (both verbal and written) with a minimum B2 level of English.
  • Customer Service Experience: At least 1 year of customer service experience, preferably in technical support.
  • IT Knowledge: Advanced IT knowledge in areas such as signal path connectivity, wireless networking, and audiovisual products.
  • Customer Service Aptitude: Strong customer service aptitude with excellent listening skills to understand customer needs.
  • Ownership and Progression: Ability to take ownership of calls, progressing them to resolution or escalating as necessary.

What We Offer:

  • Competitive Remuneration: A competitive remuneration package based on experience, skills, and performance.
  • Full-time Schedule: Full-time work schedule: Monday to Friday, 09:00 AM - 06:00 PM.
  • Dynamic Team Environment: A dynamic and creative team environment with a positive and friendly atmosphere.
  • Paid Annual Leave: 23 days of paid annual leave.
  • Guidance and Tools: Guidance and tools to help you reach your full potential.

Estimated Salary: €35,000 - €45,000 per annum, depending on experience and qualifications. This estimate is based on the job title, location, and industry standards.



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