Customer Experience Specialist for Cross-Border Payments
hace 3 semanas
At Qonto, our mission is to make day-to-day banking easier for SMEs and freelancers by providing an online business account that combines invoicing, bookkeeping, and spend management tools. This innovative product, combined with highly reactive 24/7 customer support and clear pricing, has made us the leader in our market.
About Our JourneyWe were founded by Alexandre and Steve in July 2017 and have since rapidly gained trust, serving over 500,000 customers. Our team of 1,600+ Qontoers has also contributed to our ranking on LinkedIn's Top Companies French list. Our core values include customer focus, ownership, teamwork, mastery, and integrity.
We believe in fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join Qonto as a Customer Care Manager in our Transfer team to deliver exceptional service and maintain our 94% customer satisfaction rate.
Responsibilities- Handle complex customer inquiries related to transfers and direct debits (SWIFT, SEPA, and instant) and direct debit issues via email, chat, and phone (only outgoing calls).
- Investigate and resolve payment issues, collaborating with various internal teams.
- Maintain a high customer satisfaction rate while managing approximately 10 tickets per day on our ticketing tool, Zendesk.
- Participate in team meetings to review KPIs, analyze cases, and imagine new proposals to solve identified problems or to improve customer experience.
- Support and educate frontline agents to enhance overall service quality.
A supportive team of 5 members within the larger Payment Services department, balancing the workload between the Paris and Barcelona offices. A stimulating international environment with Qontoers from more than 75 nationalities. New ways of working and continuous improvement methods to enhance customer satisfaction and internal processes.
Your manager, Anaëlle Tabary, brings valuable experience from traditional banking (BNP and LCL). She fosters open communication, encourages learning from mistakes, and supports team growth through diverse responsibilities and projects.
About Your Role- 1-3 years in customer service, banking or financial services is a plus.
- Customer-centric: You show empathy and adapt your speech according to your customers' needs.
- Skilled in communication: Excellent written and verbal skills in both French and English.
The estimated salary for this role is around €45,000 - €60,000 per year, depending on experience and qualifications. If you are passionate about delivering exceptional customer experiences and are looking for a challenging role in a fast-paced environment, we encourage you to apply.
-
Multilingual Customer Experience Specialist
hace 4 semanas
Barcelona, Barcelona, España Cross Border Talents A tiempo completoExciting Opportunity in BarcelonaAt Cross Border Talents, we are seeking a highly skilled Cross Border Talents - Multilingual Customer Experience Specialist to join our dynamic team in Barcelona. This role is an exciting opportunity for someone who is passionate about delivering top-notch customer service and working in a multicultural environment.About the...
-
Barcelona, Barcelona, España Cross Border Talents A tiempo completoAbout the Role">As a Digital Marketing Specialist at Cross Border Talents, you will play a key role in driving the success of our clients by leveraging your expertise in digital marketing. We are seeking an experienced professional to join our team in Barcelona and contribute to the development of innovative digital advertising strategies.Key...
-
Digital Marketing Specialist for Cross Border Talents
hace 4 semanas
Barcelona, Barcelona, España Cross Border Talents A tiempo completoJob OverviewWe are seeking a highly skilled Digital Marketing Consultant to join our team at Cross Border Talents in Barcelona.About the JobThis is an exciting opportunity for a motivated and experienced digital marketing professional to work with us on a full-time basis.Responsibilities:Develop and implement creative digital marketing strategies that drive...
-
Barcelona, Barcelona, España Cross Border Talents A tiempo completoJob SummaryWe are seeking a Dutch Language Sales Specialist to join our team in Barcelona, Spain. This is an exciting opportunity for a sales-driven individual with a talent for building strong client relationships.About the RoleThe ideal candidate will have a C2-level proficiency in Dutch (oral and written) and English. They will also possess 1+ year of...
-
Digital Marketing Specialist for Cross Border Opportunities
hace 4 semanas
Barcelona, Barcelona, España Cross Border Talents A tiempo completoAre you a seasoned marketing professional looking to expand your horizons in a dynamic and diverse work environment? We have an exciting opportunity for a Hybrid Campaign Specialist to join our team at Cross Border Talents in Barcelona, Spain.We're seeking an ambitious individual with a passion for digital marketing who can drive campaign success and exceed...
-
Danish Language Sales Specialist for Cross Border Talents
hace 4 semanas
Barcelona, Barcelona, España Cross Border Talents A tiempo completoJob SummaryWe are seeking a highly motivated and proactive Danish Language Sales Specialist to join our team at Cross Border Talents in Barcelona.This role is ideal for someone with excellent communication and interpersonal skills, who can build strong relationships with clients and drive sales growth. The successful candidate will have a proven track record...
-
Barcelona, Barcelona, España Cross Border Talents A tiempo completoCompetitive Salary: €35,000 - €45,000 per annum in BarcelonaJob OverviewAt Cross Border Talents, we are seeking a skilled and dedicated Customer Support Representative fluent in Dutch to join our team in Barcelona. As a key member of our customer service team, you will play a vital role in providing exceptional support to our clients and customers.Key...
-
Barcelona, Barcelona, España Cross Border Talents A tiempo completoJob Overview: We are seeking a dedicated Dutch-speaking Customer Support Representative to join our team in Barcelona at Cross Border Talents. If you have a passion for helping customers and thrive in a fast-paced environment, this role might be perfect for you.">About the Job: As a Customer Support Representative, you will manage incoming customer inquiries...
-
Digital Marketing Specialist for EMEA Region
hace 6 días
Barcelona, Barcelona, España Cross Border Talents A tiempo completoCompany OverviewCross Border Talents is a leading provider of contact centre services, with a global presence and a reputation for excellence. Our team is dedicated to delivering exceptional customer experiences, and we're seeking a talented Digital Marketing Specialist to join our team.
-
Digital Marketing Specialist for Global Customer Experience
hace 4 semanas
Barcelona, Barcelona, España Cross Border Talents A tiempo completoAbout the RoleAt Cross Border Talents, we are seeking an experienced and skilled Creative and Data-Driven Campaign Specialist to join our team. As a key member of our marketing department, you will be responsible for helping clients develop, manage, and optimize their PPC campaigns.Key ResponsibilitiesConsultative Approach: Provide expert guidance to clients...
-
Barcelona, Barcelona, España Cross Border Talents A tiempo completoJob Title: German Business Developer for Cross Border OpportunitiesLocation: Barcelona (Hybrid)Job Type: Full-timeJob OverviewThe role of a German Business Developer at Cross Border Talents is to identify new business opportunities in the German market and develop strategies to engage them.We are looking for a highly motivated and experienced professional...
-
Sales Professional for Cross Border Markets
hace 6 días
Barcelona, Barcelona, España Cross Border Talents A tiempo completoAre you passionate about sales and looking to build a successful career in an international setting? We have an exciting opportunity waiting for you in the vibrant city of Barcelona. As a Sales Representative, you will play a key role in our cross border sales team, connecting with customers and expanding our market reach. With some sales experience or eager...
-
Digital Marketing Strategist for Cross Border Expansion
hace 23 horas
Barcelona, Barcelona, España Cross Border Talents A tiempo completoAbout Us:At Cross Border Talents, we are committed to connecting talented individuals with exciting opportunities across borders. Our mission is to empower professionals to thrive in a fast-paced, innovative environment.Role Summary:We are seeking a highly skilled Digital Marketing Strategist to join our team. As a key member of our marketing department, you...
-
Digital Marketing Expert for Cross-Border Opportunities
hace 4 semanas
Barcelona, Barcelona, España Cross Border Talents A tiempo completoWe are seeking a highly skilled Digital Marketing Consultant to join our team at Cross Border Talents in Barcelona. As a Digital Marketing Expert, you will have the opportunity to develop and implement creative digital marketing strategies that drive results for our clients.**About the Role**Average salary: €50,000 - €70,000 per yearYou will work closely...
-
Barcelona, Barcelona, España Cross Border Talents A tiempo completoAbout the RoleWe are seeking a highly skilled Digital Marketing Consultant to join our team in Barcelona. As a key member of our sales team, you will be responsible for identifying and applying effective advertising solutions for Danish companies and our Digital Marketing & Online Advertising Agency Partners.Job SummaryYour primary goal will be to work...
-
Ambitious PPC Specialist for Cross-Border Sales
hace 4 semanas
Barcelona, Barcelona, España Cross Border Talents A tiempo completoJob DescriptionWe are seeking a highly motivated and results-driven PPC Specialist to join our team in Barcelona. As a trusted consultant, you will be responsible for onboarding and developing successful PPC campaigns with our customers.About the RoleServe as a key account manager to understand customer needs and objectivesAnalyze data to identify...
-
Norwegian Customer Support Specialist
hace 23 horas
Barcelona, Barcelona, España Cross Border Talents A tiempo completoWelcome to Cross Border Talents, a dynamic and forward-thinking company dedicated to empowering your career journey. We are currently seeking a highly skilled Norwegian Customer Support Specialist to join our team.Key ResponsibilitiesThe successful candidate will be responsible for delivering exceptional customer service, ensuring the highest level of...
-
Barcelona, Barcelona, España Cross Border Talents A tiempo completoOverviewWe are a global recruitment agency specializing in cross-border talent placement, and we are looking for an experienced sales professional to join our team. Our ideal candidate will have a passion for sales and a drive to succeed in a fast-paced environment.Job DescriptionThe German Speaking Sales Representative will be responsible for proactively...
-
Cross-Border Digital Consultant
hace 23 horas
Barcelona, Barcelona, España Cross Border Talents A tiempo completoWe are seeking a highly skilled Cross-Border Digital Consultant to join our team in Barcelona. As a key member of our team, you will be responsible for developing and implementing effective digital advertising strategies for European businesses.The ideal candidate will have a degree in marketing or a related field, with fluency in German and English. You...
-
Cross Border Talents PPC Consultant
hace 22 horas
Barcelona, Barcelona, España Cross Border Talents A tiempo completoOverview:Cross Border Talents is seeking a skilled Google Ads Sales Expert to join our team. As a Digital Marketing Consultant, you will work with Danish companies and Digital Marketing & Online Advertising Agency Partners to identify and apply the most effective advertising solutions.Key Responsibilities:Develop and implement creative strategies to enhance...