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Dining Experience Champion

hace 3 semanas


Barcelona, Barcelona, España TheFork, a Tripadvisor company A tiempo completo
Customer Care Specialist

We are seeking a highly skilled Customer Care Specialist to join our team at TheFork, a Tripadvisor company. This is an exciting opportunity to work in a fast-paced environment and provide exceptional customer service to our users.

About the Role

This position involves answering incoming requests via phone, email, and chat, assisting customers with questions about our electronic reservation book, website, or app. You will need to put yourself in the customer's shoes and provide the most suitable answer or solution according to their specific needs.

Requirements
  • You must be based in Barcelona and have a native level of French and fluent English. Speaking more languages is always welcome.
  • An open-minded person with high communication skills, who cares about customer needs and always tries to make their experience unique and satisfactory.
  • Knowledge in CRM tools and experienced in a customer support environment.
What We Offer

We offer a competitive fixed salary of $60,000 - $80,000 per year, depending on your qualifications and experience. In addition to your salary, you can enjoy flexible working hours, lunch vouchers for each working day, and a fully covered health insurance. Our offices boast a fully international team working together in a flexible, multicultural, and constructive environment that provides everyone with space to grow, both professionally and personally.

Why Join Us?

At TheFork, we believe that people truly make the difference. None of this would be possible without our vibrant Forkies community. Our strong core values - Better Together, Ownership, Respect, and Growth - are the guiding principles of everything we do, shaping our behaviors: "Come as you are," "Dig in," and "Make it Memorable". We want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.