Dining Experience Champion
hace 4 días
TheFork, a leading restaurant booking platform in Europe, is seeking a Customer Care Specialist to join its team.
As a champion of dining experiences, you will be responsible for providing exceptional customer service via phone, email, and chat. You will assist customers with inquiries about TheFork's electronic reservation book, website, or app, putting yourself in their shoes to provide the most suitable solution to their needs.
To succeed in this role, you must be based in Barcelona, have a native level of French and fluent English, and be an open-minded person with high communication skills. You should also care about customer needs and strive to make their experience unique and satisfactory. Knowledge of CRM tools and experience in a customer support environment are also essential.
In return, we offer a competitive fixed salary of approximately €25,000 per year, plus bonus and equity. You will also enjoy a flexible working environment (2 days home office per week), lunch vouchers, international teams with over 30 nationalities, and a highly inclusive working environment. Additionally, you will have access to continuous learning and development programs, free health insurance, life insurance, and disability coverage, as well as amazing offices with dining areas and leisure spaces.
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Dining Experience Champion
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Dining Experience Coordinator
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