Dining Experience Ambassador

hace 2 semanas


Barcelona, Barcelona, España Tripadvisor A tiempo completo
Company Overview

TheFork is a leading restaurant booking platform across Europe, founded in 2007 and present in 12 countries. We empower restaurants to thrive in the digital age with our innovative products: TheFork App, TheFork Manager, TheFork PAY, and TheFork Gift Card.

Salary and Benefits

A competitive fixed salary of €25,000 - €35,000 per year, plus bonus and equity opportunities. Enjoy flexible working hours, home office options, lunch vouchers, and international team dynamics.

Job Description

We're seeking an exceptional Customer Care Specialist to join our team in Barcelona. Your key responsibilities will include:

  • Answering incoming requests via phone, email, and chat
  • Assisting customers with questions about our electronic reservation book, website, or app
  • Providing tailored solutions to meet each customer's unique needs
Required Skills and Qualifications

To succeed in this role, you'll need:

  • Native level French and fluent English; additional languages a plus
  • An open-minded, communicative, and empathetic approach
  • Knowledge of CRM tools and experience in customer support environments
Benefits and Perks

At TheFork, we value work-life balance and offer:

  • Lunch vouchers for each working day
  • International team dynamics with over 30 nationalities and 16 offices worldwide
  • Inclusive working environment with lifestyle benefits and continuous learning programs
  • Free access to the Calm app and health insurance fully covered by the company

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