Customer Service Specialist

hace 16 horas


Madrid, Madrid, España Ryanair Ltd. A tiempo completo

Ryanair Ltd. is a leading European airline company that operates Ryanair Labs, a state-of-the-art digital innovation hub. With over 1 billion visits per year to the Ryanair platform, we are constantly looking for talented individuals to join our team.

About Ryanair

Ryanair Ltd. is a fast-growing company with a presence in several European countries, including Dublin, Madrid, Poland, and Portugal. Our goal is to continue growing our IT department, which is why we are seeking a skilled Customer Service Specialist to support our management, coordination, and processing of claims across various jurisdictions in the Ryanair network.

Job Description

This is an exciting opportunity to be part of a busy Customer Service team at Europe's number one airline. As a Customer Service Specialist, you will handle EU261 & Montreal Convention claims and other consumer matters, respond to written correspondence, interpret claims and correspondence, and maintain records, databases, and systems up-to-date.

Key Responsibilities:
  • Handling EU261 & Montreal Convention claims and other consumer matters
  • Responding to written correspondence
  • Interpreting claims and correspondence
  • Maintaining records, databases, and systems up-to-date
Requirements:
  • Fluency in English and Italian, both written and spoken
  • Good knowledge of Microsoft Office suite
  • Excellent organisational, written, and verbal communication skills
  • Able to remain diplomatic and tactful while working under pressure
  • Energetic and enthusiastic individual looking to thrive and progress in an expanding company
Benefits:
  • A competitive salary: €40,000 - €60,000 per annum, depending on experience
  • Optional discounts on health insurance
  • Hybrid working model, with up to two days per week remote work
About the Role:

This role is based at our modern offices in the heart of Madrid and requires occasional ad hoc duties to support the team. If you are a detail-oriented and energetic individual with excellent communication skills, this could be the perfect opportunity for you.



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