Technical Customer Success Manager

hace 2 meses

Madrid Centro, Madrid, España Samotics B.V. A tiempo completo
About Samotics B.V.

Samotics B.V. is a pioneering technology company specializing in Condition-Based Maintenance solutions. Our innovative SAM4 technology enables industrial companies to preempt asset failure, eliminate costly unplanned downtime, enhance performance, and minimize energy consumption.

Job Summary

We are seeking a highly skilled Technical Customer Success Manager to join our team in Spain. As a key member of our Customer Success organization, you will be responsible for supporting our customers in maximizing the value from our SAM4 condition-based maintenance system.

Key Responsibilities
  1. Technical Support: Provide on-site technical support to our customers' teams, ensuring they get the most out of our SAM4 hardware and software.
  2. Asset Performance Optimization: Work with customers to optimize asset setup and performance, reducing energy consumption and minimizing the risk of unplanned downtime.
  3. Process Development: Collaborate with project leads to set up processes, roles, and responsibilities to integrate SAM4 notifications into their daily operations.
  4. Site Visits: Conduct site visits to troubleshoot and provide diagnostic support following SAM4 notifications, inspecting and analyzing assets' drivetrain components.
  5. Installation and Troubleshooting: Support customers and framework partners in the installation and troubleshooting of SAM4 hardware on site.
  6. Technical Expertise: Develop a deep understanding of the SAM4 technology and incident notifications, interpreting the implications of Asset Reliability Specialist's analysis of SAM4 data.
  7. Documentation and Reporting: Document and report on findings of site visits, providing key lessons learned and diagnostic reports for our customers.
  8. Relationship Management: Manage relationships with customers' maintenance and operations teams, as well as framework partners for installation and asset maintenance.
  9. Brand Representation: Represent the Samotics B.V. brand at all times, adhering to our company ethos and values.
Requirements
  • Technical Background: Grado Medio in a technical specialization or a similar educational background.
  • Industrial Experience: 5-10 years of experience in maintenance, engineering, or operation of industrial equipment such as electric motors, gearboxes, drives, pumps.
  • Condition-Based Maintenance: Understanding of Condition-Based Maintenance strategies, technologies, and execution.
  • Language Skills: Native Spanish speaker, fluent English speaker.
  • Driving License: European driving license.
Desired Qualifications
  • Water and Waste Water Experience: Experience in Water and/or Waste Water asset maintenance or operations.
  • Vibration Analysis: Experience and/or certification for Vibration analysis or other condition monitoring techniques, e.g., ISO.
  • Digital Literacy: Digitally savvy, with a good understanding of IoT devices, set-ups, and communication.
Competencies
  • Driven: Self-motivated and proactive.
  • Pragmatic: Able to analyze complex problems and develop effective solutions.
  • Open: Collaborative and open to feedback.
  • Team Player: Strong communication and interpersonal skills.
  • Effective Communication: Excellent written and verbal communication skills.
  • Problem Solving: Ability to analyze complex problems and develop effective solutions.
  • Decision Making: Ability to make informed decisions in a fast-paced environment.
  • Customer Orientation: Strong customer focus and ability to build strong relationships.
What We Offer
  • Annual Leave: Statutory annual leave entitlement of 25 days.
  • Training and Development: Opportunities for training and development to enhance your skills and knowledge.
  • Quarterly Visits: Quarterly paid visits to our headquarters in Leiden, NL.
  • Flexible Working Hours: Flexible working hours to accommodate your needs.

  • Technical Customer Success Manager

    hace 2 semanas

    Madrid, Madrid, España Hashicorp, Inc. A tiempo completo

    Technical Customer Success ManagerAs a Technical Customer Success Manager at Hashicorp, Inc., you will be responsible for driving long-term customer success across a portfolio of customers. Your primary goal will be to understand customer goals and outcomes, and to deliver onboarding, consumption, and risk mitigation workstreams to achieve these goals.You...

  • Technical Customer Success Manager

    hace 3 semanas

    Madrid, Madrid, España Bugcrowd A tiempo completo

    Job Title: Technical Customer Success ManagerBugcrowd is a leading provider of crowdsourced security testing and vulnerability management solutions. We are seeking a highly skilled Technical Customer Success Manager to join our team.Job SummaryThe Technical Customer Success Manager will be responsible for driving the success of our customers by providing...

  • Technical Customer Success Manager

    hace 3 semanas

    Madrid, Madrid, España Bugcrowd A tiempo completo

    Job SummaryBugcrowd is seeking a highly skilled and motivated individual to join our Customer Success Team as a Technical Customer Success Manager. As a key member of our team, you will be responsible for driving mutual success and growth with our EMEA clients.Key ResponsibilitiesManage a portfolio of Bugcrowd's EMEA clients to drive mutual success and...

  • Technical Customer Success Manager

    hace 3 semanas

    Madrid, Madrid, España Bugcrowd A tiempo completo

    Job SummaryBugcrowd is seeking a highly skilled and motivated individual to join our Customer Success Team as a Technical Customer Success Manager. As a key member of our team, you will be responsible for driving mutual success and growth with our EMEA clients.Key ResponsibilitiesManage a portfolio of Bugcrowd's EMEA clients to drive mutual success and...

  • Technical Customer Success Manager

    hace 2 semanas

    Madrid, Madrid, España Bugcrowd A tiempo completo

    Job SummaryBugcrowd is seeking a highly motivated and experienced Technical Customer Success Manager to join our growing Customer Success Team. As a key member of our team, you will be responsible for driving mutual success and growth with our EMEA clients.As a trusted advisor, you will build strong relationships with our customers, providing expert guidance...

  • Technical Customer Success Specialist

    hace 2 semanas

    Madrid, Madrid, España Empresa Reconocida A tiempo completo

    About the RoleThe Technical Customer Success Manager is accountable for driving customer adoption and value through effective onboarding, consumption, and risk mitigation strategies. This role requires a deep understanding of customer goals and outcomes, as well as the ability to communicate complex technical concepts to non-technical stakeholders.Key...

  • Customer Success Manager

    hace 3 semanas

    Madrid, Madrid, España Leaddesk A tiempo completo

    Unlock Your Potential as a Customer Success Manager at LeadDeskAre you a results-driven professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? We're seeking a talented Customer Success Manager to join our dynamic team at LeadDesk.About the RoleAs a Customer...

  • Customer Success Manager

    hace 3 semanas

    Madrid, Madrid, España Leaddesk A tiempo completo

    Unlock Your Potential as a Customer Success Manager at LeadDeskAre you a results-driven professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? We're seeking a talented Customer Success Manager to join our dynamic team at LeadDesk.About the RoleAs a Customer...

  • Technical Customer Success Manager

    hace 7 días

    Madrid, Madrid, España HashiCorp A tiempo completo

    Role OverviewHashiCorp is seeking a highly skilled Technical Customer Success Manager to join our team. As a key member of our Critical Accounts Program (CAP) team, you will be responsible for driving long-term customer success across a portfolio of customers. You will work closely with internal stakeholders, including Solution Engineering, Solution...

  • Customer Success Account Manager

    hace 4 semanas

    Madrid, Madrid, España Microsoft A tiempo completo

    Job Title: Customer Success Account ManagerMicrosoft is seeking a highly motivated and passionate Customer Success Account Manager to drive program management for strategic customers. As a key member of the account team, you will be responsible for customer success through delivery management of cross-functional programs and strong customer and internal...

  • Customer Success Account Manager

    hace 4 semanas

    Madrid, Madrid, España Microsoft A tiempo completo

    Job Title: Customer Success Account ManagerMicrosoft is seeking a highly motivated and passionate Customer Success Account Manager to drive program management for strategic customers. As a key member of the account team, you will be responsible for customer success through delivery management of cross-functional programs and strong customer and internal...

  • Customer Success Account Manager

    hace 2 meses

    Madrid, Madrid, España Microsoft A tiempo completo

    Job Title: Customer Success Account ManagerMicrosoft is seeking a highly motivated and experienced Customer Success Account Manager to join our team. As a key member of our account team, you will be responsible for driving customer success through delivery management of cross-functional programs and strong customer and internal stakeholder relationships.Key...

  • Customer Success Account Manager

    hace 2 meses

    Madrid, Madrid, España Microsoft A tiempo completo

    Job Title: Customer Success Account ManagerMicrosoft is seeking a highly motivated and experienced Customer Success Account Manager to join our team. As a key member of our account team, you will be responsible for driving customer success through delivery management of cross-functional programs and strong customer and internal stakeholder relationships.Key...

  • Customer Success Account Manager

    hace 1 mes

    Madrid, Madrid, España Microsoft A tiempo completo

    Unlock Customer Success with MicrosoftAt Microsoft, we're on a mission to empower every person and organization on the planet to achieve more. As a Customer Success Account Manager, you'll play a critical role in driving customer success through delivery management of cross-functional programs and strong customer and internal stakeholder relationships.Key...

  • Customer Success Account Manager

    hace 1 mes

    Madrid, Madrid, España Microsoft A tiempo completo

    Unlock Customer Success with MicrosoftAt Microsoft, we're on a mission to empower every person and organization on the planet to achieve more. As a Customer Success Account Manager, you'll play a critical role in driving customer success through delivery management of cross-functional programs and strong customer and internal stakeholder relationships.Key...

  • Customer Success Account Manager

    hace 3 semanas

    Madrid, Madrid, España Microsoft A tiempo completo

    Unlock Customer Success with MicrosoftAs a Customer Success Account Manager at Microsoft, you will be the primary customer-facing role responsible for driving customer success through delivery management of cross-functional programs and strong customer and internal stakeholder relationships.Key Responsibilities:Partner with customers to develop and execute a...

  • Customer Success Manager

    hace 3 semanas

    Madrid, Madrid, España Leaddesk A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at LeadDesk. As a key member of our SME Sales team, you will be responsible for ensuring the success of our customers by providing exceptional support and guidance.Key ResponsibilitiesNurture and develop relationships with customers to ensure their success with our...

  • Customer Success Manager

    hace 3 semanas

    Madrid, Madrid, España Leaddesk A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at LeadDesk. As a key member of our SME Sales team, you will be responsible for ensuring the success of our customers by providing exceptional support and guidance.Key ResponsibilitiesNurture and develop relationships with customers to ensure their success with our...

  • Customer Success Manager

    hace 3 semanas

    Madrid, Madrid, España Sift A tiempo completo

    {"title": "Customer Success Manager", "description": "About the TeamSift's Customer Success Management team is a dynamic group of professionals who work closely with our customers to drive the adoption of our Digital Trust & Safety solutions. We're a team of creative problem solvers who thrive in a fast-paced environment and are passionate about delivering...

  • Customer Success Account Manager

    hace 3 semanas

    Madrid, Madrid, España Microsoft A tiempo completo

    OverviewAt Microsoft, we're on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day. As a Customer Success Account Manager, you'll play a critical role in helping us achieve our...