Customer Success Manager

hace 1 semana

Madrid, Madrid, España Sift A tiempo completo
{"title": "Customer Success Manager", "description": "About the Team

Sift's Customer Success Management team is a dynamic group of professionals who work closely with our customers to drive the adoption of our Digital Trust & Safety solutions. We're a team of creative problem solvers who thrive in a fast-paced environment and are passionate about delivering exceptional customer experiences.

We're looking for a Customer Success Manager who will work closely with our customers to identify and address business and technical challenges. As a member of our team, you'll be an ambitious self-starter with a knack for building relationships, a strong technical acumen, and a cross-functional collaboration skill set.

Key Responsibilities
  1. Understand the customer's business and identify areas for improvement.
  2. Demonstrate the value Sift is providing through strategic business reviews and consultative conversations.
  3. Be a Sift product expert and build a deep understanding of our product offerings.
  4. Be a customer advocate and represent the customer's interests internally.
Requirements
  • 3+ years of experience in a Customer Success Manager role or similar role.
  • Experience in the fraud/payments ecosystem is a plus.
  • Experience owning a book of business and being responsible for retaining revenue and running strategic business reviews.
  • A track record of showing value through data-driven metrics and KPIs.
  • Outstanding customer-facing communication skills.
  • Strong business acumen and experience influencing change at all levels of a customer organization.
Benefits and Perks

Sift offers a range of benefits and perks to support our employees' well-being and career growth. These include a lifestyle wallet, learning & development wallet, and pension plan through NEST with a 3% employer match contribution.

We're committed to building a diverse, equitable, and inclusive workplace where all employees feel secure sharing their authentic selves and diverse experiences. We believe that diversity drives innovation, equity is a fundamental right, and inclusion is a basic human need.

", "lang_code": "en"}

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