Technical Customer Success Manager
hace 1 mes
Role Overview
HashiCorp is seeking a highly skilled Technical Customer Success Manager to join our team. As a key member of our Critical Accounts Program (CAP) team, you will be responsible for driving long-term customer success across a portfolio of customers. You will work closely with internal stakeholders, including Solution Engineering, Solution Architecture, Enterprise Account Management, Professional Services, Support, and Renewals teams to resolve identified risks and escalated issues in a timely manner and properly communicate/set expectations with customers.
Key Responsibilities
- Drive customer onboarding and risk mitigation
- Measure, report, and analyze account health, playbook progress, and account sentiment to optimize the customer journey continuously through innovative practices focused on driving adoption, retention, and expansion
- Be responsible and accountable for the timely creation and upkeep of your account(s) health score, notes, and calls to action in Gainsight
Requirements
- 3+ years of TAM, CSM, or program management experience with focused technical aptitude
- Proficiency and experience with concepts and technologies used in software development, operations, security, cloud, microservices, containers, and scheduling platforms
- Proficiency and knowledge of existing solutions in the same domain as HashiCorp tools
About HashiCorp
HashiCorp is proud to be an Equal Employment Opportunity employer. We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.
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