Technical Customer Success Manager
hace 1 mes
About the Role:
The Technical Customer Success Manager is accountable for achieving and sustaining adoption and value through delivering onboarding, consumption, and risk mitigation workstreams. This involves understanding customer goals and the outcomes prescribed to achieve these goals with the product(s) purchased.
Key Responsibilities:
- Drive long-term customer success across a portfolio of customers.
- Responsible for driving Customer onboarding and risk mitigation.
- Work in partnership with internal stakeholders to resolve identified risks and escalated issues in a timely manner.
- Measure, report, and analyze account health, playbook progress, and account sentiment to optimize the customer journey.
Requirements:
- 3+ years of TAM, CSM, or program management experience with focused technical aptitude.
- Proficiency and experience with concepts and technologies used in software development, operations, security, cloud, microservices, containers, and scheduling platforms.
- Well-organized self-starter with an excellent work ethic, attention to detail, and a desire to learn.
- Outstanding written and verbal communication/presentation skills.
- Strong listening skills with the demonstrated ability to ask effective questions.
What We Offer:
- A dynamic and supportive team environment.
- Opportunities for professional growth and development.
- A competitive compensation and benefits package.
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