Customer Onboarding Specialist

hace 1 semana


Málaga, Málaga, España Virtuagym A tiempo completo

Virtuagym is seeking an experienced Customer Onboarding Specialist to join our International Client Success team. As a key player in our growth and development, you will be responsible for establishing strong connections with our customers and ensuring their success with our software.

About the Role

This remote position based in Spain requires strong written and verbal communication skills in English and DACH (native-level). You will work closely with our clients to provide high-quality onboarding, resolve issues, and ensure customer satisfaction.

Key Responsibilities
  • Provide tailored advice and support to new customers to help them get value from our software package as quickly as possible
  • Host 1:1 consulting sessions to discuss client goals and progress
  • Proactively reach out to clients to ensure goals are met and provide timely follow-up on issues
Requirements

To succeed in this role, you will need prior experience with managing client communication, strong organizational and time management skills, and the ability to think outside the box. A true problem solver with great empathetic skills, you will thrive in a fast-paced environment and feel comfortable working with autonomy.

Benefits

We offer a competitive salary of €55,000 - €65,000 per year, depending on experience. Additionally, you will enjoy:

  • 23 paid vacation days per year
  • Home office setup and hardware provided
  • Access to Virtuagym's Health Program, including video-on-demand workouts and meditation
  • Unlimited access to on-demand coaching with psychologists
  • Remote work opportunities within Europe for up to 12 weeks per year
About Virtuagym

Virtuagym is a leading innovator in the digital health and fitness domain, offering a Software as a Service solution and multiple native apps to users worldwide. We believe in teamwork, challenging each other, and creating a healthier world for all.



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