Sales and Customer Experience Manager

hace 1 mes


Barcelona, Barcelona, España Nike A tiempo completo

As a leading global athletic footwear and apparel company, Converse is committed to empowering individuals to express themselves through self-expression. We're seeking an experienced Sales and Customer Experience Manager to join our team in this dynamic role.

About the Role

We're looking for a results-driven individual with a passion for delivering exceptional customer experiences. As a Sales and Customer Experience Manager, you will be responsible for driving sales growth, managing store budgets, and overseeing operational processes to achieve business objectives. Your primary focus will be on ensuring that customers have a unique shopping experience, while also maintaining high levels of customer satisfaction and loyalty.

About You
  • You possess 5+ years of retail and/or leadership experience, preferably in a similar role or industry.
  • You are fluent in Spanish and English (spoken and written).
  • You have extensive experience in providing exceptional customer service and resolving customer complaints efficiently.
  • You are able to collaborate effectively with internal and external stakeholders, demonstrating strong communication and interpersonal skills.
  • You have the talent to build, develop, and strengthen a strong team, promoting a positive work environment.
The Opportunity

We offer a competitive salary of approximately $70,000 per year, based on location and experience. Additionally, you can expect a monthly bonus payment, attractive employee discounts in the store and online shop, exciting development and career opportunities, regular sales and product training, and access to exclusive training content.

About Our Company Culture

Converse is more than just a company; it's a global advocate for self-expression and individuality. Our culture thrives on embracing diversity, rewarding imagination, and creating a workplace where everyone feels valued and empowered to grow professionally. Generous benefits packages only enhance the experience, making us a leader in the industry.



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