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Client Service Representative
hace 2 meses
Responsibilities:
* Execute the bank's risk culture and strive for operational excellence.
* Drive the client experience.
* Grow business knowledge and network by partnering with experts in small business, lending, and investments.
Required Qualifications:
* Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
* Collaborates effectively to get things done, building and nurturing strong relationships.
* Displays passion, commitment, and drive to deliver an experience that improves our clients' financial lives.
* Communicates effectively and confidently, and is comfortable engaging all clients.
* Has the ability to learn and adapt to new information and technology platforms.
* Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
* Is comfortable asking clients about their financial goals and introducing services and products that will meet their needs.
* Has a minimum six months of client service experience in financial services, retail sales, or another results-driven environment.
* Has a minimum of six months of experience offering solutions and services based on the client's needs.
* In lieu of six months of client service experience, has previously completed the Bank of America financial center internship program.
* Can be flexible to work weekends and/or extended hours as needed.
Desired Qualifications:
* Experience in financial services and knowledge of financial services industry, products, and solutions.
* Six months of cash handling experience.
* Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
Skills:
* Active Listening
* Adaptability
* Attention to Detail
* Collaboration
* Customer and Client Focus
* Client Experience Branding
* Client Solutions Advisory
* Referral Identification
* Relationship Building
* Conflict Management
* Account Management
* Business Development
* Business Acumen
* Critical Thinking
* Emotional Intelligence
Shift:
* 1st shift (United States of America)
Hours Per Week:
* Hace más de 30 días
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