Front Office Experience Specialist
hace 4 días
Company Overview
SLS Barcelona is a five-star urban resort that offers extraordinary experiences. The hotel features a rooftop dining and bar, three inviting swimming pools, an 800 square-meter ballroom, break out rooms, a rejuvenating spa, and a state-of-the-art fitness center.
About the Role
We are looking for a Front Office Agent to join our pre-opening team at SLS Barcelona. As a Front Office Agent, you will be responsible for providing exceptional service to our guests, ensuring a high level of guest satisfaction.
Key Responsibilities:
- To deal with the arrival and departure processes for all guests, ensuring the accuracy of data in all systems.
- To greet and assist guests in a warm, courteous, and professional manner.
- To handle cash and credit transactions, ensuring the accuracy of guest billing.
- To handle guest complaints and inquiries promptly in a professional and empathetic manner.
- To ensure guests receive accurate and timely information about hotel amenities, services, and local attractions.
Requirements:
- A minimum of 2 years of Front Office experience in an upscale or lifestyle brand hotel.
- Previous experience with pre-opening of a hotel is a big plus.
- Excellent verbal and written communication skills.
- Fluent in Spanish and English.
What We Offer:
- A competitive salary: $60,000 - $70,000 per year.
- The opportunity to work in a fast-paced environment.
- The chance to learn and grow with a dynamic team.
- Excellent discounts across the entire Accor Hotels family.
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