High-Paying Customer Support Specialist
hace 4 semanas
Career Opportunity at CPM International
Company OverviewCPM International is a global organization with a presence in over 30 countries. We are committed to delivering exceptional customer experiences and driving growth through innovation.
Compensation PackageThe successful candidate can expect a highly competitive base salary of €21,000 per annum, in addition to various benefits that enhance the overall compensation package.
Job DescriptionWe are seeking an experienced Customer Care Executive to join our team. As a key member of our support team, you will be responsible for communicating with external customers, negotiating and resolving claims in a timely manner, and ensuring ongoing customer satisfaction.
This vital role involves direct contact with customers, as well as collaboration with cross-functional business partners. The primary objective is to deliver customer delight and achieve targets set within the KPI program.
Requirements- A fluent level of Dutch and English (both spoken and written) is required.
- Excellent communication and customer-facing skills are essential.
- You must be able to interact with customers via phone and email.
- A good team player with the ability to work collaboratively with regional and global teams to meet customer requirements.
- The ability to handle pressure when dealing with sensitive or escalated cases.
We offer a comprehensive benefits package, including:
- A highly competitive base salary of €21,000 per annum.
- A meal voucher of €6.23 per day (€124 per month).
- A commuting allowance of €50 per month (€600 per annum).
- Monthly incentives based on performance up to €175.
- A relocation package or sign-on bonus of €600.
- Five additional paid contingency days per annum.
- A hybrid working model with access to brand-new offices in Bratislava.
- Fully paid training to prepare you for your role.
- Additional benefits include a multisport card, employee assistance program, referral program, and LinkedIn training courses.
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