Senior Client Solutions Associate

hace 4 semanas

Barcelona, Barcelona, España Empresa Reconocida A tiempo completo

Join Empresa Reconocida's Professional Services Firms (PSF) team in Barcelona and take on a prestigious role within our organization. As a Senior Client Solutions Associate - French Speakers, you will be responsible for delivering projects to clients, building relationships with our network members, and working with senior colleagues to maximize our growth and impact.

Key responsibilities include:

  • Learning the workflow by recruiting new senior industry experts during training to grow our network.
  • Executing time-sensitive projects for PSF clients.
  • Leveraging our network to match Network Members with clients based on their needs.
  • Daily interaction with our experts over the phone to qualify profiles and ensure an exact fit for client projects.
  • Maintaining accountability and responsibility for client projects and the overall client experience.
  • Enhancing your knowledge of your clients by building strong relationships with them.
  • Working with our Business Development/Sales team to discuss content ideas and map out users and how to engage them in order to grow revenue and ensure retention of existing accounts.
  • Collaborating with our Events, Strategic Projects, and Survey teams to pitch and execute a wide range of products.
  • Collaborating with senior team members to program virtual and live content events.
  • Preparation for and attendance of client meetings.
  • Ability to multi-task and prioritize activities effectively, while ensuring a high level of accuracy and attention to detail.
  • Excellent communication skills.
  • Demonstrable client services skills where you have owned relationships with clients.
  • Experience of working in a fast-paced environment.
  • Demonstrable commercial acumen.
  • Strong desire to work in a collaborative environment.
  • Bachelor's degree or above.
  • 1-2 years of work experience in a client service-focused position post-graduation.
  • Full business proficiency in English and French.

Career Progression:

After achieving specific qualitative goals, Senior Client Services Associates can typically progress onto Client Solutions Manager roles, where you are responsible for your own book of business, managing client relationships and increasing management responsibility of other/junior team members.

What we offer:

Competitive base salary plus quarterly bonus incentive and comprehensive benefits (including medical and dental, 25 days annual leave plus bank holidays, family support, maternity, fertility, adoption, surrogacy and parenting support, EAP, LinkedIn Learning and others).

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