Customer Service Sales Ambassador
hace 1 mes
Power Your Career with Concentrix
We're a global technology and services leader powering the brands of the future in over 70 countries. Our innovative solutions help well-known brands improve their businesses.
You'll join our team of game-changers as a Customer Service Sales Representative in Barcelona, working on-site with fashion brands. Experience personal growth and career development through training, cutting-edge technologies, and continuous support.
About 80% of our managers and leaders have been promoted from within, making us a great place to grow your career. We offer FREE Learning and Leadership Development programs designed to set you on your path.
What You'll Do:
- Take incoming customer calls (via phone, email, voicemail, chats, or automated alerts) and solve user demands
- Log call details onto call management systems and provide response and resolution within SLA
- Maintain service and product knowledge associated with applications specific to individual customers
- Escalate potential service issues with your mentor and follow project processes and procedures
You'll need to be proficient or bilingual in English with an advanced level of Spanish, have excellent customer care skills, and be able to take ownership of calls and progress them to resolution.
We're looking for someone with sales experience, IT platform knowledge, and equipment proficiency. If you don't check every box, we encourage you to apply anyway – we'll match you with the right job.
Benefits:
- Full-time contract: 39 hours/week, Monday to Friday, 9h-18h
- Seasonal contract with opportunities for advancement
- Salary: €18,400 gross/year + up to €2,400 gross/year in bonus
- Good location in Barcelona with bring-a-friend referral opportunities
- Full paid training and career development programs
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