Multinational Customer Support Specialist
hace 3 semanas
About Blu Selection
">Blu Selection is a global leader in customer experience, partnering with top brands to deliver exceptional support. Our team of experts works tirelessly to ensure our clients receive the best possible service.
">Your Role as Technical Customer Advisor
">You will be part of a diverse team working on behalf of well-known brands, providing technical support and answering customer inquiries via phone, email, and social media. Your responsibilities will include:
">- Providing excellent customer service by responding promptly and professionally to inbound requests.">
- Assisting customers with Pre-Sales, General Inquiries, and technical issues via various communication channels.">
- Adapting the brand's voice and tone for interactions across private and public channels.">
- Maintaining high levels of customer satisfaction through friendly and effective communication.">
Requirements and Qualifications
">To succeed in this role, you should have:
">- A native level of Dutch fluency and a good understanding of English.">
- Experience in sales or commercial backgrounds, as well as previous roles in customer service or credit recovery.">
- The ability to work effectively in a multicultural environment with colleagues from diverse nationalities.">
- A strong motivation to work abroad and adapt to new situations.">
- No difficulties with writing in Dutch.">
What We Offer
">We are committed to providing an attractive package that includes:
">- An estimated salary of €11,400 per year (net), considering the Lisbon location and job requirements.">
- CDI contract with a 3-month trial period.">
- Working hours: 40h/week, Monday to Friday (rotating shifts) 8am to 8pm, Saturday and Sunday 8 am to 5 pm.">
- A bonus up to €120 per month.">
- Meal vouchers of €7.23 per workday.">
- Reimbursement of some transportation costs.">
- Private Health Insurance and dental plan after six months.">
- If living outside Portugal, reimbursement of the initial flight ticket up to €400 after six months within the company and 12 months of accommodation in a shared flat provided by the company.">
- Fully paid training, professional development, and career evolution opportunities.">
Join Our Team
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