Dyson B2B Sales Agent

hace 4 semanas

Barcelona, Barcelona, España Cpm International A tiempo completo

Job Title: Dyson B2B Sales Agent

Job Summary:

We are seeking a highly motivated and results-driven Dyson B2B Sales Agent to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and driving revenue growth through sales and account management.

Key Responsibilities:

  • Provide technical support and troubleshooting to Dyson Professional Owners and Potential Customers through inbound and outbound calls and written channels.
  • Create spare parts quotes and process orders.
  • Upsell and cross-sell additional products and services to existing clients, maximizing revenue potential and consistently meeting or exceeding sales targets, objectives, and KPIs.
  • Manage third-party relationships with engineer service call-outs scheduling.
  • Ensure effective and timely follow-up and follow-through on customer inquiries and problem resolution to maintain customer satisfaction.
  • Analyze customer issues and work towards providing appropriate solutions, coordinating with relevant departments or teams as necessary.
  • Implement and carry out marketing or sales campaigns, including prospecting to identify potential leads and sales prospects.
  • Meet or exceed targets, demonstrating consistent achievement of assigned targets, objectives, and KPIs.

Requirements:

  • C2 level of both spoken and written English.
  • Proven sales experience ideally within a B2B environment.
  • Excellent interpersonal skills, with the ability to build rapport and influence decision-makers.
  • Proficiency in using Salesforce software to manage customer information and queries.
  • Self-motivated, target-driven, and results-oriented mindset.
  • Knowledge of the industry and market trends, with the ability to adapt and position our offerings accordingly.
  • Ability to work collaboratively in a team environment and leverage internal resources effectively.
  • Proficient in Microsoft Office, in particular Excel and Outlook.

Benefits:

  • Permanent contract with a 1-month probation period.
  • Salary: €21,000 gross per year + performance bonus.
  • Full-time working hours: 39 hours per week, Monday to Friday between 9 am and 6 pm.
  • Hybrid working model.
  • Fully paid training that optimally prepares you for your job (2 weeks duration, office-based).
  • 24 holiday days per year on a full-time basis.
  • Employee Assistance Program.
  • Free, confidential, and impartial guidance and support.
  • Employee Benefits Club.
  • Best-in-class people engagement activities and programs.
  • Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.

Location: Barcelona, Spain.

About Us:

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages, tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

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