Dyson Service Representative

hace 4 semanas


Barcelona, Barcelona, España CPM INTERNATIONAL TELEBUSINESS S.L. A tiempo completo

About the Role:


We are seeking a highly skilled and multilingual Dyson Service Agent to join our vibrant customer care team. As a key member of our team, you will be responsible for handling inbound calls from existing and potential Dyson customers, assisting with enquiries and resolving issues with their orders or devices.


Key Responsibilities:



  • Handle inbound calls and provide exceptional customer service
  • Use leading-edge diagnostic tools and Excel to assist customers in resolving issues with their machines
  • Identify opportunities to cross-sell and up-sell new and exciting Dyson products to customers
  • Educate customers on Dyson Technology and demonstrate a full understanding of Dyson's products and brand values

Requirements:



  • Fluent level of written and spoken Dutch
  • Good level of English to communicate with our international team
  • Eligibility to work in Spain
  • Excellent customer service skills
  • Good computer skills and experience with MS Office
  • Solution-oriented and able to provide the correct and best outcome for the customer
  • Well-organised and able to prioritise workload with the ability to work under pressure

What We Offer:



  • Starting date: Early 2025
  • Temporary contract
  • Salary: 21,000€ gross per year
  • Full-time working hours: 39 hours per week (rotating schedule)
  • Hybrid working model (Work from Home options available)
  • Fully Paid Training (3 weeks duration)
  • 24 days holidays per year
  • Employee Assistance Program
  • Employee Benefits Club
  • Ongoing training and development opportunities
  • Location: Barcelona, Spain

About Us:


CPM International is a global company with a presence in over 30 countries. We offer multilingual support in various languages and focus on customer service, sales, and technical support solutions for clients worldwide.


We believe in creating an open workplace, celebrating diversity in all forms, and providing equal opportunities for everyone.



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