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Customer Service Representative
hace 2 meses
Job Summary
We are seeking a highly skilled and customer-centric Technical Support Specialist to join our team at Blu Selection. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients in the fintech industry.
Key Responsibilities
- Provide timely and effective support to customers through various communication channels, including chat, email, and phone calls.
- Troubleshoot and resolve customer issues in a professional and courteous manner.
- Collaborate with colleagues to improve the customer experience and develop innovative solutions to complex problems.
- Flag and escalate customer queries and develop suitable solutions to meet their needs.
- Stay up-to-date with industry trends and developments to provide expert advice and guidance to customers.
Requirements
- Proficiency in the Dutch language at a native speaking level and a C1 level in the English language.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Proactive and solution-oriented approach to customer service.
- Interest in working in a dynamic and innovative company.
What We Offer
- A competitive salary of 1600 gross.
- Spanish classes to improve language skills.
- Great Friday evening drinks and social events.
- Fitness bootcamps to stay fit and active.
- Mindfulness classes to promote well-being.
- Opportunities for professional growth and development.
- A dynamic and international working environment with 20+ nationalities.
About Us
Blu Selection is a small company based in Valencia, Spain, with a refreshing start-up environment. We are a contact center that co-scales start-ups and provides support to our clients in the fintech industry. We offer a great atmosphere and opportunities for growth and development.
