Customer Service Representative

hace 2 semanas


Valencia, Valencia, España Blu Selection A tiempo completo
Customer Care Consultant

At Blu Selection, we're looking for a talented Customer Care Consultant to join our team in Valencia. As a key member of our customer experience team, you'll be responsible for providing top-notch support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
• Respond to inbound requests and document relevant case information
• Assist users with pre-sales, general inquiries, and technical support issues via various channels
• Adapt the brand's voice and tone for interactions on both private and public channels
• Provide product information to customers
• Ensure excellent customer satisfaction by responding in an appropriate and friendly manner

Requirements:
• Dutch native (or Flemish) & English fluent
• Committed and dedicated
• Team player with strong listening skills
• Service-minded person with the ability to handle conflicts in a constructive manner
• Strong communicator
• No experience needed

What's in it for you?
• Type of contract: Indefinido
• 1600€ gross per month
• Working hours: 39h/week, Mon-Fri 09:00 - 20:00; Sat 09:00 - 18:00
• Training - 4 weeks and working with a buddy system
• Hybrid system, just a few days at the office
• Spanish lessons
• Constant, on the job training
• International environment
• Support from the company regarding paperwork (NIE and SSN)

About Valencia:
Valencia is a cosmopolitan city with a modern look and a rich history. It offers a delicious gastronomic culture, beautiful surroundings of nature and beaches, and is an up-and-coming start-up paradise. Our company is a Belgian Business Process Outsourcing company well-known for providing quality service in customer experience and business consultancy for their clients. We're a proud people company constantly adapting to maintain a safe work environment for our employees.

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