Technical Support Specialist

hace 4 semanas

Madrid, Madrid, España Abbott A tiempo completo

About the Opportunity

As a Field Technical Engineer within our Electrophysiology team at Abbott, you will be responsible for providing expert technical support and advice on the use of our EP portfolio in the assigned territory.

What You'll Work On:

  • Provide expert clinical consultation, teaching, and support on the use of all EP products and their appropriate application during electrophysiological procedures in hospitals (catheter laboratories).
  • Maintain up-to-date technical knowledge of current and new therapies and technologies within the therapy area, including competitor devices, as well as a general understanding of the country's healthcare market.
  • Discuss industry-specific flagship products and services, resolve common customer problems, and respond to unexpected customer requests with a sense of urgency and positive action.
  • Provide technical support to the EP salesforce; proactively communicate information and discuss product placement and complex case support with the sales team.
  • Discuss the whole range of Abbott EP products and services with physicians and hospital staff.

Business Requirements:

  • Understand the business priorities of internal and external clients, awareness of sales targets and trends, marketing messaging, and describe desired or actual business results in measurable scales or terms.
  • Bachelor's degree preferably in Sciences or BS in Medical Engineering.
  • Ideally, electrophysiology/cardiac rhythm management clinical experience or in an equivalent role within industry.
  • Familiarity with catheter lab and operating room procedures and protocol, and strong cardiac anatomy & physiology knowledge preferred.
  • Strong communication skills, active listening skills, and questioning techniques.
  • Able to work autonomously, adapting work schedules to procedures' duration and coping with irregular/uneven work days.
  • Driving license (at least 1 year) Mandatory location: Cataluña.

Compensation and Benefits:

We offer a competitive salary of approximately €60,000 - €80,000 per year, depending on your qualifications and experience. Additionally, you will receive a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

About Abbott:

Abbott is a global healthcare company that fosters the development of its talents within the enterprise. As a multinational environment, we value diversity and inclusion, and we are committed to creating a workplace where everyone feels valued and respected.

Languages:

We require fluent English language skills, B2-C1 level (mandatory). If you have excellent communication skills, both written and verbal, and are able to work effectively in a multicultural environment, we encourage you to apply.

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