Global Customer Service Liaison
hace 6 días
Agilent Technologies inspires and supports discoveries that advance the quality of life.
We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise.
Our mission is to empower our customers to gain the answers and insights they seek – so they can do what they do best: improve the world around us.
As a Customer Service Representative at Agilent, you will be part of a multicultural team working closely with Sales representatives from quotation creation to activation of maintenance service contracts in SAP.
Your key responsibilities will include:
- Processing formal quotes and orders with accuracy and responsiveness.
- Interfacing with sales and customers to provide accurate information, solve problems, and serve in pre-sales and post-sales functions.
- Serving as a liaison between customers and internal organizations such as sales, service delivery, and collections to resolve customer inquiries.
- Managing and coordinating the end-to-end customer experience by applying broad knowledge of customer situations, company processes, and compliance requirements.
- Identifying and communicating process improvement opportunities to management.
- Performing routine administrative customer service duties using prescribed procedures.
To succeed in this role, you will require:
- Excellent written and verbal communication skills in English and Spanish, with any additional language being a plus (French).
- Time management, multitasking, and effective prioritization in a fast-paced environment.
- Demonstrated customer service focus.
- Strong computer and systems skills, including accurate data entry.
- Ability to work cohesively with diverse teams and communicate effectively.
- Strong problem-solving skills.
- A proactive approach, curiosity to learn, and ability to take initiative and ownership.
- MS Office experience with emphasis on Excel.
- SAP/CRM experience is preferred.
In return for your hard work and dedication, Agilent offers:
- A competitive compensation package, including a salary range of $65,000 - $85,000 per year, depending on location and experience.
- A comprehensive benefits package, including company pension scheme, private healthcare, lunch vouchers, gym funding, and more.
- Career development opportunities in an international company.
- A caring and fast-paced environment built on integrity, sharing, and trust.
- A growth-oriented and inclusive workplace culture.
Please note that the salary range is determined by location and experience, and a recruiter can share more information about the specific pay range during the hiring process. We are an equal opportunity employer and welcome applications from qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws.
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