Hotel Client Success Professional

hace 2 semanas

Barcelona, Barcelona, España Loungeup A tiempo completo

**About LoungeUp**

LoungeUp is a leading provider of Customer Relationship Management (CRM) solutions dedicated to the hotel industry. We are a fast-growing company with a strong presence in Europe, employing around thirty people between Paris and Barcelona.

Our platform has been adopted by more than 3,000 establishments in 40 countries, including notable clients such as Best Western France, Groupe Barrière, mmv, and independent hotels ranging from 3-star to Palace.

We recently joined the D-EDGE group, a European leader in technological solutions for the hotel industry, and are now a 100% subsidiary of the Accor group.

As a Client Success Manager at LoungeUp, you will be based in our Barcelona office and manage a portfolio of Spanish and French clients. Your primary objective is to build and maintain strong, lasting relationships with clients, ensuring their satisfaction and identifying opportunities to grow their engagement with our platform.

Key Responsibilities:

  • **Build Strong Client Relationships**: Develop and nurture long-term partnerships with clients, becoming their dedicated LoungeUp contact.
  • **Ensure Customer Satisfaction**: Regularly engage with clients to monitor satisfaction, identify potential issues, and improve their experience.
  • **Training and Support**: Conduct training sessions and provide personalized support, equipping clients to use the platform effectively and confidently.
  • **Communicating Product Updates**: Inform clients of new features and platform updates, ensuring they maximize the value of our solution.
  • **Identifying Upsell Opportunities**: Recognize and propose relevant add-ons and upgrades based on client needs, helping them make the most of our solutions.

Your ultimate goal is to ensure high client retention, deliver exceptional experiences, and reduce churn.

**Requirements**:

  • **Customer-Centric Approach**: You're passionate about client success, enjoy relationship-building, and thrive on seeing clients achieve their goals.
  • **Excellent Communication Skills**: You can convey information clearly and empathetically, both verbally and in writing, across French, Spanish, and English.
  • **Organized and Solution-Oriented**: With a structured approach, you efficiently manage tasks and propose practical solutions to client challenges.
  • **Proactive and Forward-Thinking**: You anticipate client needs, suggesting ways to add value and improve their experience.
  • Fluency in French, Spanish, and English.
  • Sales Acumen: You have an eye for identifying potential upsell and cross-sell opportunities.

**Benefits**:

  • A competitive salary of approximately €45,000 per year, taking into account the cost of living in Barcelona.
  • The opportunity to work with a dynamic and growing company in the hotel industry.
  • A chance to develop your skills and expertise in customer success and relationship management.

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