Digital Client Experience Specialist
hace 1 semana
MJK Connections LLC is seeking a highly skilled Digital Client Experience Specialist to join our team. This role will be fully remote and offers an excellent opportunity for career growth.
About the RoleThe primary responsibilities of this role include providing exceptional client support and technical issue resolution via email, phone, and web chat. The ideal candidate will have strong attention to detail, critical thinking, and communication skills.
Duties and Responsibilities- Provide timely and efficient support to clients via multiple channels
- Review customer inquiries, troubleshoot issues, and resolve problems
- Document and escalate complex issues to senior support staff
- Collaborate with other departments to ensure seamless support delivery
- Build and maintain strong relationships with clients through professional communication and representation
- Bachelor's degree preferred
- Excellent verbal, presentation, and written skills
- Able to deliver complex information in a clear and concise manner
- Detail-oriented and organized with the ability to handle multiple tasks
- Strong analytical, troubleshooting, and problem-solving skills
- Proficient in Microsoft Office Suite and credit union industry knowledge
We offer a competitive salary of $60,000 per year, commensurate with experience. Additionally, our comprehensive benefits package includes health insurance, retirement savings plan, and paid time off.
About UsMJK Connections LLC is a dynamic and innovative company dedicated to delivering exceptional client experiences. We are passionate about building long-term relationships with our clients and providing them with world-class support.
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