IT Service Support Specialist

hace 3 semanas


Madrid, Madrid, España Cigna A tiempo completo

About Cigna

We exist to improve lives. Our employees worldwide aspire to transform health services, making them more affordable and accessible. We're currently implementing a digital strategy for international markets.

About the Job

Cigna, a leading global health insurer, is seeking an experienced IT Service Analyst in Madrid. This role will be part of our Technology, Engineering & Operations group. You'll report to the Service Desk Manager and provide operational support within the team.

Main Responsibilities
  • Provide technical assistance to onsite and remote users
  • Install, configure, and support end-user devices (IMAC)
  • Manage and monitor IT Service Desk Incidents and Service Requests via the call management system
  • Manage user system access for various applications
  • Identify ways to improve service quality and process efficiency within the team

Requirements

  • Two years of experience in an IT support team
  • Incident management skills
  • Experience with a call management system
  • Microsoft Office proficiency
  • Windows 10 support and build experience (OS and PC hardware)
  • Active Directory knowledge
  • Citrix Support
  • SCCM
  • Exchange account maintenance
  • Networking & patching
What We Offer

You'll join a business that invests in your growth and development. We offer remote working options, flexible start/finish times, and opportunities for internal training and secondments. Our company values work-life balance and flexibility.



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