IT Service Support Specialist
hace 3 semanas
About Cigna
We exist to improve lives. Our employees worldwide aspire to transform health services, making them more affordable and accessible. We're currently implementing a digital strategy for international markets.
About the JobCigna, a leading global health insurer, is seeking an experienced IT Service Analyst in Madrid. This role will be part of our Technology, Engineering & Operations group. You'll report to the Service Desk Manager and provide operational support within the team.
Main Responsibilities- Provide technical assistance to onsite and remote users
- Install, configure, and support end-user devices (IMAC)
- Manage and monitor IT Service Desk Incidents and Service Requests via the call management system
- Manage user system access for various applications
- Identify ways to improve service quality and process efficiency within the team
Requirements
- Two years of experience in an IT support team
- Incident management skills
- Experience with a call management system
- Microsoft Office proficiency
- Windows 10 support and build experience (OS and PC hardware)
- Active Directory knowledge
- Citrix Support
- SCCM
- Exchange account maintenance
- Networking & patching
You'll join a business that invests in your growth and development. We offer remote working options, flexible start/finish times, and opportunities for internal training and secondments. Our company values work-life balance and flexibility.
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