Customer Service Specialist for IT Support
hace 2 semanas
Role Overview
">As a Customer Service Specialist for IT Support, you will be joining a multinational team dedicated to providing exceptional support solutions for their partners. Your primary responsibility will be to resolve any IT-related issues that may arise during the working day of your partners (B2B) in a professional and timely manner.
">Your Key Responsibilities
">- SUPPORTING CUSTOMERS VIA DIFFERENT TOOLS, EMAIL, AND PHONE
- DOCUMENTING CALLS ON THE TICKETING TOOL
- ESCALATING PROBLEMS TO THE RESPECTIVE TEAMS
- MAINTAINING AND IMPROVING CUSTOMER SATISFACTION LEVEL
- COMMUNICATING WITH DIRECT TEAMMATES AND DEPARTMENTS
Requirements
">- You speak Dutch and English fluently
- You are interested in learning more about IT
- You display analytical and systematic problem-solving abilities
- You possess outstanding communication skills and the mindset of a team player
- You are reliable, punctual, and looking for a long-term employer
- You are in possession of a passport
- Able to start on the 12th of September
- Can't take any holidays in the first 6 months
What We Offer
">- An estimated salary of €20,535 per year, with a gross income guarantee
- 95% remote work arrangement, with one day per month spent in the office
- An indefinite contract
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