Customer Service Specialist for IT Support

hace 2 semanas


Madrid, Madrid, España Blu Selection A tiempo completo

Role Overview

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As a Customer Service Specialist for IT Support, you will be joining a multinational team dedicated to providing exceptional support solutions for their partners. Your primary responsibility will be to resolve any IT-related issues that may arise during the working day of your partners (B2B) in a professional and timely manner.

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Your Key Responsibilities

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  • SUPPORTING CUSTOMERS VIA DIFFERENT TOOLS, EMAIL, AND PHONE
  • DOCUMENTING CALLS ON THE TICKETING TOOL
  • ESCALATING PROBLEMS TO THE RESPECTIVE TEAMS
  • MAINTAINING AND IMPROVING CUSTOMER SATISFACTION LEVEL
  • COMMUNICATING WITH DIRECT TEAMMATES AND DEPARTMENTS

Requirements

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  • You speak Dutch and English fluently
  • You are interested in learning more about IT
  • You display analytical and systematic problem-solving abilities
  • You possess outstanding communication skills and the mindset of a team player
  • You are reliable, punctual, and looking for a long-term employer
  • You are in possession of a passport
  • Able to start on the 12th of September
  • Can't take any holidays in the first 6 months

What We Offer

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  • An estimated salary of €20,535 per year, with a gross income guarantee
  • 95% remote work arrangement, with one day per month spent in the office
  • An indefinite contract


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