IT Support Specialist for Warehouse Operations

hace 4 días


Madrid, Madrid, España Jellycat A tiempo completo

**Luxury Soft Toy E-Commerce Warehouse IT Support Role**

We are seeking an experienced IT Support Analyst to join our growing business in Cambridge, UK. This exciting opportunity will involve providing on-site technical support to our team members, ensuring seamless operation of hardware and desktop environments.

As the primary point of contact for all IT-related issues within the warehouse, you will be responsible for resolving technical problems, maintaining excellent customer service standards, and identifying training needs. Your expertise will be essential in driving the creation, improvement, and governance of knowledge between the Warehouse needs and service desk.

The ideal candidate will have experience in a hands-on customer-facing IT support environment, with a strong understanding of MS Windows 10 or above Desktop environment and MS Office applications. Additionally, you should possess expert knowledge of System Management Systems, such as In-Tune or NinjaOne, and be familiar with support software and methods, including MSTSC and GoToAssist.

We offer a competitive salary range of £35,000 - £45,000 per annum, depending on experience, plus a comprehensive benefits package. If you are a motivated and organized individual with a passion for delivering exceptional customer service, we encourage you to apply.

Key Responsibilities:

  • Provide on-site technical support to ensure seamless operation of hardware and desktop environments
  • Maintain excellent customer service standards and identify training needs
  • Drive the creation, improvement, and governance of knowledge between the Warehouse needs and service desk
  • Monitor the IT Service Management toolset and respond to any escalations from the service desk

Requirements:

  • Experience in a hands-on customer-facing IT support environment (manufacturing or wholesale an advantage)
  • Excellent communication skills, with the ability to communicate effectively with colleagues where English is not their first language
  • ITIL awareness (ITIL v3 Foundation an advantage)
  • Expert knowledge of MS Windows 10 or above Desktop environment and MS Office applications
  • Administration knowledge of System Management Systems, such as In-Tune or NinjaOne
  • Familiarity with support software and methods, including MSTSC and GoToAssist

Benefits:

  • Competitive salary range of £35,000 - £45,000 per annum, depending on experience
  • Comprehensive benefits package


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