Operational Manager

hace 6 días


Palma, Baleares, España Four Seasons A tiempo completo

About Four Seasons: We're a team that thrives on connection and mutual respect. Our people deliver exceptional guest experiences by providing a world-class employee experience and fostering a culture of luxury with heart.

About the Location: The Four Seasons Resort Mallorca boasts breathtaking views of the Mediterranean, backed by the stunning Formentor Peninsula. This historic property is currently undergoing restoration and will open its doors as a Four Seasons resort in 2024.

Key Responsibilities:

  • Ensure daily operations on assigned floors meet high standards of cleanliness and guest satisfaction.
  • Supervise housekeeping staff, provide training, support, and performance evaluations.
  • Conduct regular inspections of guest rooms and common areas to ensure quality standards are met.
  • Address guest inquiries and concerns promptly, ensuring timely resolution.
  • Collaborate with other departments to coordinate guest services and maintain seamless operations.

Our Ideal Candidate:
  • Experience in Hospitality: Previous supervisory or managerial role in a hotel or hospitality environment, specifically in housekeeping or operations.
  • Strong Leadership Skills: Proven ability to lead, motivate, and manage a team effectively, fostering a positive work environment and driving high performance.
  • Attention to Detail: Exceptional attention to detail in inspecting guest rooms and public areas to ensure cleanliness and adherence to the hotel's standards.
  • Excellent Communication Skills: Strong verbal and written communication skills to interact effectively with team members, guests, and other departments.
  • Customer Service Orientation: A strong focus on guest satisfaction and the ability to address guest inquiries or complaints promptly and professionally.
  • Problem-Solving Abilities: Competence in identifying issues quickly and implementing effective solutions to maintain operational efficiency.
  • Time Management Skills: Ability to prioritize tasks and manage time effectively to meet deadlines, especially during peak hours.


Estimated Salary: €50,000 - €60,000 per annum, depending on experience

The salary range reflects the importance of this role in delivering exceptional guest experiences and maintaining the high standards of our properties.

What We Offer: A competitive salary, opportunities for career growth, and a chance to be part of a dynamic team that values connection and mutual respect.

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