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High-End Restaurant Operations Manager

hace 2 meses


Palma, Baleares, España Four Seasons A tiempo completo

About Four Seasons: At Four Seasons, we are a collective of individuals who strive for excellence, aiming to create exceptional experiences for our guests. Our employee experience and company culture are world-class, enabling our team members to deliver memorable guest interactions. We believe in recognizing familiar faces, welcoming new ones, and treating everyone with genuine respect and kindness.

About the location: Our resort in Mallorca is situated on the breathtaking Formentor Peninsula, surrounded by panoramic views of the Mediterranean Sea and lush landscapes. Originally opened in 1929, this historic property is currently undergoing restoration and renovation, set to reopen as a Four Seasons resort in June 2024. This stunning estate offers a unique opportunity for staff to be part of a grand revival project.

Key Responsibilities:
• Assist the restaurant manager in daily operations, ensuring high standards of service and guest satisfaction.
• Supervise staff, providing training and support to maintain a positive and efficient work environment.
• Handle guest inquiries, complaints, and feedback, ensuring timely and effective resolution.
• Monitor inventory levels and assist in ordering supplies to ensure optimal stock levels.
• Collaborate with the kitchen team to ensure smooth communication and timely service.
• Develop strategies to improve operational efficiency, enhance the guest experience, and drive revenue growth.

Requirements:

  • Strong leadership skills to lead, motivate, and manage a team of servers, hosts, and other staff to ensure seamless operations and exceptional service standards.
  • Excellent customer service expertise to deliver outstanding guest experiences, handling complaints and requests professionally.
  • Experience in F&B operations, preferably in a similar role within the food and beverage industry, with a deep understanding of restaurant operations, service standards, and health & safety regulations.
  • Exceptional communication skills to interact effectively with staff, guests, and upper management.
  • Ability to think on their feet and resolve issues quickly, whether they are operational challenges or guest concerns.
  • Organizational and multitasking abilities to manage reservations, staff schedules, inventory, and ensure all tasks are completed efficiently.