Client Service Operations Manager

hace 2 semanas


Palma, Baleares, España Iberostar A tiempo completo

About the Role: We are seeking a Client Service & Ops Manager to join our Brand Creative Agency at Iberostar. This is a key leadership position that will play a critical role in maximizing design impact through effective leadership, operational efficiency, and client-focused approach.

Key Responsibilities:

  • Develop and implement a clear vision and long-term strategic plan for the design departments, aligning with the overall business goals.
  • Provide strong leadership and mentorship to the design management team, fostering a creative and collaborative work environment.
  • Establish clear performance goals and metrics for the team, providing regular feedback and performance evaluations to drive continuous improvement.
  • Oversight of project management practices, ensuring best practices are followed to maintain project timelines, budgets, and client satisfaction.
  • Financial management, budgeting, and financial reporting to track department performance and make data-driven decisions.

Requirements: A client-focused approach, strong leadership and team management skills, ability to develop and implement strategic plans, and excellent communication and financial management skills.

About Iberostar: We are a 100% family-owned business with a passion for responsible tourism. Our headquarters is based in Palma de Mallorca, and we operate in 35 countries. Our values are Passion, Responsibility, Transparency, Creativity, and Humility.



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