Dutch Speaking B2B Customer Experience Specialist

hace 2 semanas

Valencia, Valencia, España Workster A tiempo completo

Workster is collaborating with a leading Outsourcing/BPO company to recruit a Dutch-speaking B2B Customer Experience Specialist for their offices in Valencia. This role offers the opportunity to take more responsibility over project design and support a new fintech scale-up project.

Your Key Responsibilities:

  • Support B2B customers over the phone, email, and chat
  • Communicate with customers to find the best solution to their problem
  • Constantly brainstorm with colleagues to improve the Customer Experience
  • Troubleshooting, innovation, and change management are part of the daily business
  • Use the latest technology and AI integrations and become an expert in this field
  • Control and handle payment inquiries from sellers and buyers through various client platforms
  • Responsible for Trustpilot reviews improving overall company NPS through excellent service
  • Flagging and escalation of customer queries and coming up with suitable solutions
  • Mapping and improving business processes to enhance customer journey and satisfaction

Your Qualifications:

  • Native level Dutch and fluent English
  • Customer service is in your DNA and you have some experience already
  • Excellent communication skills
  • An interest in innovation (think chatbot-integrations)
  • You are proactive and solution-oriented
  • You can think outside the box to always find a solution for the customer
  • A technical background is an advantage

The Offer:

  • Spanish and mindfulness classes
  • Great Friday evening drinks
  • Fitness bootcamps to stay fit and active
  • Work at a tech startup where you can develop and there is room for your ideas
  • Improve your professional skills: communication, innovation, and implementation of new technology

Work Environment:

  • An international working environment with 20+ nationalities
  • An amazing adventure in one of Europe's most beautiful cities
  • Working in a close-knit and start-up team
  • Free lunch and breakfast at the office

Job Type: Full-time

Pay: From 1,600.00€ per month

Experience: customer service: 1 year (Required)

Language: dutch (Required) english (Required)

Work Location: In person

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