Dutch Speaking B2B Customer Experience Specialist
hace 4 semanas
Workster is collaborating with a leading Outsourcing/BPO company to recruit a Dutch-speaking B2B Customer Experience Specialist for their offices in Valencia. This role offers the opportunity to take more responsibility over project design and support a new fintech scale-up project.
Your Key Responsibilities:
- Support B2B customers over the phone, email, and chat
- Communicate with customers to find the best solution to their problem
- Constantly brainstorm with colleagues to improve the Customer Experience
- Troubleshooting, innovation, and change management are part of the daily business
- Use the latest technology and AI integrations and become an expert in this field
- Control and handle payment inquiries from sellers and buyers through various client platforms
- Responsible for Trustpilot reviews improving overall company NPS through excellent service
- Flagging and escalation of customer queries and coming up with suitable solutions
- Mapping and improving business processes to enhance customer journey and satisfaction
Your Qualifications:
- Native level Dutch and fluent English
- Customer service is in your DNA and you have some experience already
- Excellent communication skills
- An interest in innovation (think chatbot-integrations)
- You are proactive and solution-oriented
- You can think outside the box to always find a solution for the customer
- A technical background is an advantage
The Offer:
- Spanish and mindfulness classes
- Great Friday evening drinks
- Fitness bootcamps to stay fit and active
- Work at a tech startup where you can develop and there is room for your ideas
- Improve your professional skills: communication, innovation, and implementation of new technology
Work Environment:
- An international working environment with 20+ nationalities
- An amazing adventure in one of Europe's most beautiful cities
- Working in a close-knit and start-up team
- Free lunch and breakfast at the office
Job Type: Full-time
Pay: From 1,600.00€ per month
Experience: customer service: 1 year (Required)
Language: dutch (Required) english (Required)
Work Location: In person
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