Customer Support Ambassador
hace 6 días
We are seeking an accomplished Customer Service Representative to join our team at Anicare Europe Gmbh. As a fully remote position, this role offers flexible work arrangements with the option of using a WeWork subscription for shared office space access.
This exciting opportunity allows you to actively contribute to shaping our customer support policies and procedures. With a growing company like Anicare Europe Gmbh, you can expect ample opportunities for personal growth, professional development, and expanded responsibility.
In this role, you will:
- Manage customer queries via email and support tickets
- Moderate social media comments to maintain a positive, professional online presence
- Resolve order-related problems, including returns, refunds, replacements, and disputes
- Address complaints on platforms such as Amazon, Klarna, and PayPal
- Monitor shipping performance and other key metrics
- Organize and maintain support policies and procedures
- Liaise with external partners like fulfillment centers, vendors, and third-party services
The ideal candidate will have:
- High English proficiency
- Native or near-native fluency in Dutch and French
- Excellent written communication skills
- Customer support experience, including complaint resolution
- Proficiency with MS Office Suite, Google Docs, or similar applications
- Familiarity with video conferencing tools like Zoom, MS Teams, or Google Meet
- Experience with customer support systems like Freshdesk, Intercom, Kayako, or Zendesk
- Previous experience with social media management tools (e.g., BrandBastion, Hootsuite, Agorapulse, Sprout Social) or management of social media profiles is a plus
- BASIC ONLINE MARKETING AND E-COMMERCE KNOWLEDGE
We offer a competitive salary ranging from €35,000 to €55,000 per year, depending on experience. Benefits include Work From Home, Paid Time Off, Training & Development, and Performance Bonus.
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